Experienced Auto Glass Technician

Safelite•Sebring, FL

About The Position

Safelite is hiring an experienced Auto Glass Technician and may place the successful candidate at the Technician, Senior Technician, or Master Technician level based on experience, qualifications, technical capabilities, and certifications. Senior and Master Technicians may also take on coaching, mentoring, and technical leadership responsibilities. Safelite highlights investment in advanced technology, technician development, and career growth, with a progression pathway from Technician to Senior Technician to Master Technician and other mentorship, training, and leadership opportunities. The role provides vehicle glass repair, replacement, and recalibration services at a Safelite Shop or Mobile Glass Shop. Technicians focus on safety, quality, efficiency, and exceptional customer service, and may use company tools, diagnostic technology, chemicals, work-order and customer-administration systems, and mobile resource management technology. The position involves safely operating company and customer vehicles, communicating with customers, and working outdoors in varied weather conditions when needed.

Requirements

Technician: typically 1 or more years of vehicle glass installation, repair, replacement, recalibration, or closely related automotive service experience.
Senior Technician: typically 3 or more years of vehicle glass experience, with demonstrated technical proficiency, quality performance, and ability to work independently.
Master Technician: typically 5 or more years of vehicle glass experience, with advanced technical expertise and demonstrated mentoring, coaching, or training capability.
High school diploma or GED/equivalent is preferred.
Ability to regularly lift and carry up to 35 pounds and occasionally up to 50 pounds.
Ability to stand for extended periods, work in tight spaces, and bend and twist.
Ability to safely and effectively use a variety of hand tools and power tools.
Ability to operate a motor vehicle in accordance with applicable laws and agreement to monitoring through in-cab vehicle safety camera/video surveillance technology.
Ability to work safely outdoors for extended periods in varied weather conditions and extreme temperatures.
Ability to work with chemicals, including flammable chemicals, as applicable to the Safelite Way of Fitting.
Ability to work scheduled days, with flexibility in start and end times to accommodate customer needs.
Proficiency with computerized diagnostic tools for recalibrations and troubleshooting.
Problem-solving and troubleshooting ability, independently and collaboratively.
Ability to read, write, and interpret English and technical directions.
Ability to communicate orally by phone and in writing through a computer or other electronic means.
Ability to maintain a professional appearance and comply with company uniform and PPE policies.
Ability to maintain stable performance under professional or personal pressure, including time pressure and productivity measures.
Professionalism and commitment to outstanding customer service and exceeding customer expectations.

Nice To Haves

Passion for craftsmanship and quality work.
Interest in emerging vehicle technology and ADAS systems.
Desire to continue growing within the trade.
Interest in mentoring others for Senior and Master Technician levels.

Responsibilities

Provide vehicle glass repair and replacement services at a Safelite Shop or Mobile Glass Shop efficiently, safely, and with a focus on quality and customer service.
Clean customer vehicles after every job.
Recalibrate automotive safety systems, troubleshoot issues, and complete diagnostic testing.
Operate Safelite tools and technologies, including True Seal®, Ezi-Wire™, the Glass Table System (GTS), applicable chemicals, work-order and customer-administration systems, and Mobile Resource Management (MRM) technology.
Safely operate company and customer vehicles throughout the workday.
Communicate with scheduled customers in person, by text, and by phone; present, promote, and sell Safelite promotional items and services.
At Senior and Master Technician levels, serve as a technical resource, support technician development, share best practices, and assist with coaching and mentoring.
Perform other duties as assigned and comply with company policies and standards.