Experienced Auto Glass Technician

Safelite • New Braunfels, TX

3d

About The Position

Safelite is hiring an experienced Auto Glass Technician and may place the successful candidate at the Technician, Senior Technician, or Master Technician level according to experience, qualifications, technical capabilities, and certifications. Safelite is part of Belron, a global vehicle glass repair, replacement, and recalibration company, and describes investment in technology, career growth, and technician development. Senior and Master Technicians may also coach and mentor colleagues and provide technical leadership.

The role provides vehicle glass repair, replacement, and recalibration services at a Safelite Shop or Mobile Glass Shop, with a focus on safety, quality, efficiency, and customer service. Technicians clean vehicles after each job, use diagnostic tools to troubleshoot and recalibrate automotive safety systems, operate company tools and technologies, and communicate with customers in person, by text, and by phone. The job may require working outdoors in varied weather and extreme temperatures, working with chemicals, safely driving vehicles, and adjusting start and end times to meet customer needs.

Safelite lists hourly pay ranges of $22.75–$25.25 for Technician, $25.25–$28 for Senior Technician, and $27.50–$30.50 for Master Technician. Compensation depends on experience, qualifications, certifications, geographic market, and internal equity. The company offers benefits valued at more than $10,000, paid training, tools and resources, tuition reimbursement, and a career pathway that includes mentorship, training, and leadership opportunities.

Requirements

• Technician: typically 1 or more years of vehicle glass installation, repair, replacement, recalibration, or closely related automotive service experience.
• Senior Technician: typically 3 or more years of vehicle glass experience, demonstrated technical proficiency and quality performance, and the ability to work independently.
• Master Technician: typically 5 or more years of vehicle glass experience, advanced technical expertise, and demonstrated mentoring, coaching, or training capability.
• High school diploma or GED/equivalent is listed as preferred.
• Ability to regularly lift and carry up to 35 pounds and occasionally up to 50 pounds.
• Ability to stand for extended periods, work in tight spaces, and bend and twist.
• Ability to safely and effectively use a variety of hand and power tools.
• Ability to operate a motor vehicle in accordance with applicable laws and agreement to monitoring through in-cab vehicle safety camera/video surveillance technology.
• Ability to work outdoors for extended periods in a wide variety of weather conditions and extreme temperatures.
• Ability to work with chemicals, including flammable chemicals, as applicable to the Safelite Way of Fitting.
• Ability to work scheduled days with flexibility in start and end times to accommodate customer needs.
• Proficiency using computerized diagnostic tools to complete recalibrations and troubleshoot issues.
• Problem-solving and troubleshooting ability, independently and collaboratively.
• Ability to read, write, and interpret English and technical directions.
• Ability to communicate orally by phone and in writing by computer or other electronic means.
• Ability to maintain a professional appearance and follow company uniform and PPE policies.
• Ability to maintain stable performance under professional or personal pressure, including time pressure and productivity measures.

Nice To Haves

• Passion for craftsmanship and quality work.
• Interest in emerging vehicle technology and ADAS systems.
• Desire to continue growing within the trade.
• Interest in mentoring others for Senior and Master Technician levels.

Responsibilities

• Provide vehicle glass repair and replacement services at a Safelite Shop or Mobile Glass Shop efficiently, with a focus on safety, quality, and exceptional customer service.
• Clean customer vehicles after every job.
• Recalibrate automotive safety systems, troubleshoot issues, and complete diagnostic testing.
• Operate Safelite tools and technologies, including True Seal®, Ezi-Wire™, the Glass Table System (GTS), applicable chemicals, work order and customer administration systems, and Mobile Resource Management (MRM) technology.
• Safely operate company and customer vehicles throughout the workday.
• Communicate with scheduled customers in person, by text, and by phone; present, promote, and sell Safelite promotional items and services.
• At Senior and Master Technician levels, serve as a technical resource, support technician development, share best practices, and assist with coaching and mentoring.
• Perform other duties as assigned and comply with company policies and standards.

Benefits

• 401(k) plan with company matching.
• Medical plans.
• Paid time off.
• Paid holidays.
• Volunteer days.
• Option to buy additional paid time off or sell unused time, up to 16 hours.
• Up to $5,250 annually in tuition reimbursement.
• Paid training.
• Tools and resources needed for success.
• Career pathway from Technician to Senior Technician to Master Technician, with opportunities in mentorship, training, and leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED