Experienced Auto Glass Technician

Safelite • Thomasville, AL

3d

About The Position

Safelite is hiring an experienced Auto Glass Technician and may place the successful candidate at the Technician, Senior Technician, or Master Technician level, based on experience, qualifications, technical capabilities, and certifications. The role provides vehicle glass repair and replacement services at a Safelite Shop or Mobile Glass Shop, with a focus on safety, quality, efficiency, and exceptional customer service. Work includes recalibrating automotive safety systems and using Safelite tools, technologies, chemicals, and administrative systems. Senior and Master Technicians may also act as technical resources and support technician development through coaching, mentoring, and sharing best practices.

The position requires operating company and customer vehicles, communicating with customers in person, by phone, and by text, and working outdoors in varying weather conditions. Technicians must follow company policies, safety requirements, uniform and PPE standards, and applicable vehicle-operation laws. Other related duties may be assigned.

Requirements

• Technician: Typically 1 or more years of vehicle glass installation, repair, replacement, recalibration, or closely related automotive service experience.
• Senior Technician: Typically 3 or more years of vehicle glass experience, with demonstrated technical proficiency, quality performance, and ability to work independently.
• Master Technician: Typically 5 or more years of vehicle glass experience, with advanced technical expertise and demonstrated mentoring, coaching, or training capability.
• High school diploma or GED/equivalent is listed as preferred.
• Ability to regularly lift and carry up to 35 pounds and occasionally up to 50 pounds.
• Ability to stand for extended periods, work in tight spaces, and bend and twist the body.
• Ability to use hand tools and power tools safely and effectively.
• Ability to operate a motor vehicle in accordance with applicable laws and agreement to be monitored using in-cab vehicle safety camera/video surveillance technology.
• Professionalism and commitment to outstanding customer service and exceeding customer expectations.
• Ability to work outdoors for extended periods in a wide variety of weather conditions and extreme temperatures.
• Ability to work with chemicals, including flammable chemicals, as applicable to the Safelite Way of Fitting.
• Ability to work scheduled days, with flexibility in start and end times to accommodate customer needs.
• Proficiency using computerized diagnostic tools for recalibrations and troubleshooting.
• Problem-solving and troubleshooting ability, independently and collaboratively.
• Ability to read, write, and interpret English and technical directions.
• Ability to communicate orally by phone and in writing using a computer or other electronic means.
• Ability to maintain a professional appearance and follow company uniform and PPE policies.
• Willingness and ability to maintain stable performance under professional or personal pressure, including time pressure and productivity measures.

Nice To Haves

• Passion for craftsmanship and quality work.
• Interest in emerging vehicle technology and ADAS systems.
• Desire to continue growing within the trade.
• Interest in mentoring others for Senior and Master Technician levels.

Responsibilities

• Provide vehicle glass repair and replacement services at a Safelite Shop or Mobile Glass Shop efficiently, safely, and with a focus on quality and customer service.
• Clean customer vehicles after every job.
• Recalibrate automotive safety systems, troubleshoot issues, and complete diagnostic testing.
• Operate Safelite tools and technologies, including True Seal®, Ezi-Wire™, Glass Table System (GTS), applicable chemicals, work order and customer administration systems, and Mobile Resource Management (MRM) technology.
• Safely operate company and customer vehicles throughout the workday.
• Communicate with scheduled customers in person, by text, and by phone; present, promote, and sell Safelite promotional items and services.
• At Senior and Master Technician levels, serve as a technical resource, support technician development, share best practices, and assist with coaching and mentoring.
• Perform other duties as assigned and comply with company policies and standards.

Benefits

• Benefits package valued at more than $10,000, including a 401(k) plan with company matching, medical plans, paid time off, holidays, and volunteer days.
• Program to buy additional paid time off or sell unused time, up to 16 hours.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and tools and resources needed for the role.
• Career pathway from Technician to Senior Technician to Master Technician, with opportunities in mentorship, training, and leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED