Experienced Auto Glass Technician

Safelite•Mountain Home, AR

4d•Onsite

About The Position

Safelite is hiring an experienced Auto Glass Technician, with placement at the Technician, Senior Technician, or Master Technician level based on experience, qualifications, technical capabilities, and certifications. Senior and Master Technicians may also coach and mentor colleagues and provide technical leadership. The role provides vehicle glass services at a Safelite Shop or Mobile Glass Shop, with an emphasis on safety, quality, efficient work, and exceptional customer service. Technicians use Safelite tools and technologies, perform automotive safety-system recalibrations and diagnostics, communicate with customers, and safely operate company and customer vehicles. The position involves physical work, including lifting, standing for extended periods, working in tight spaces, and working outdoors in varied weather conditions. The schedule requires working assigned days, with flexibility in start and end times to accommodate customer needs. Safelite offers paid training, tools and resources, a career pathway from Technician to Senior Technician to Master Technician, and opportunities in mentorship, training, and leadership. Compensation depends on experience, qualifications, certifications, geographic market, and internal equity. Listed hourly ranges are $22.75–$25.25 for Technician, $25.25–$28 for Senior Technician, and $27.50–$30.50 for Master Technician.

Requirements

High school diploma or GED/equivalent is preferred.
Technician level: Typically at least 1 year of vehicle glass installation, repair, replacement, recalibration, or closely related automotive service experience.
Senior Technician level: Typically at least 3 years of vehicle glass experience, with demonstrated technical proficiency, quality performance, and independent operation.
Master Technician level: Typically at least 5 years of vehicle glass experience, with advanced technical expertise and demonstrated mentoring, coaching, or training capability.
Ability to regularly lift and carry up to 35 pounds and occasionally up to 50 pounds.
Ability to stand for extended periods and work in tight spaces, bend, and twist.
Ability to use hand tools and power tools safely and effectively.
Ability to operate a motor vehicle in accordance with applicable laws and agreement to be monitored using in-cab vehicle safety camera/video surveillance technology.
Professionalism and commitment to outstanding customer service and exceeding customer expectations.
Ability to work outdoors for extended periods in varied weather conditions and extreme temperatures.
Ability to work with chemicals, including flammable chemicals where applicable.
Ability to work scheduled days, with flexibility in start and end times to accommodate customer needs.
Proficiency in using computerized diagnostic tools for recalibrations and troubleshooting.
Problem-solving and troubleshooting ability, working independently and collaboratively.
Ability to read, write, and interpret English and technical directions.
Ability to communicate orally by phone and in writing using a computer or other electronic means.
Ability to maintain a professional appearance and follow company uniform and PPE policies.
Ability to maintain stable performance under professional or personal pressure, including time pressure and productivity measures.

Nice To Haves

Passion for craftsmanship and quality work.
Interest in emerging vehicle technology and ADAS systems.
Desire to continue growing within the trade.
Interest in mentoring others for Senior and Master Technician levels.

Responsibilities

Provide vehicle glass repair and replacement services at a Safelite Shop or Mobile Glass Shop efficiently, prioritizing safety, quality, and customer service.
Clean customer vehicles after each job.
Recalibrate automotive safety systems, troubleshoot issues, and complete diagnostic testing.
Operate Safelite tools and technologies, including True Seal®, Ezi-Wire™, Glass Table System (GTS), applicable chemicals, work-order and customer-administration systems, and Mobile Resource Management (MRM) technology.
Safely operate company and customer vehicles throughout the workday.
Communicate with scheduled customers in person, by text, and by phone; present, promote, and sell Safelite promotional items and services.
At Senior and Master Technician levels, serve as a technical resource, support technician development, share best practices, and assist with coaching and mentoring.
Perform other duties as assigned and comply with company policies and standards.