Experienced Auto Glass Installation Technician

Safelite • Chicago, IL

2d

About The Position

Safelite is hiring an experienced Auto Glass Technician and may place the successful candidate at the Technician, Senior Technician, or Master Technician level based on experience, qualifications, technical capabilities, certifications, productivity, quality performance, leadership experience, and customer service. Senior and Master Technicians may have coaching, mentoring, and technical leadership responsibilities.

The technician provides vehicle glass repair and replacement services at a Safelite Shop or Mobile Glass Shop, with a focus on safety, quality, efficiency, and customer service. The role also includes recalibrating automotive safety systems, using Safelite tools and technology, safely operating company and customer vehicles, and communicating with customers. The position offers paid training, career progression, and opportunities for mentorship, training, and leadership.

Requirements

• High school diploma or GED/equivalent preferred.
• Valid state-issued driver’s license and any other licenses required by applicable laws to operate a company vehicle.
• Proven experience as an Auto Glass Technician; 2+ years preferred.
• Technician placement typically requires 1+ years of vehicle glass installation, repair, replacement, recalibration, or closely related automotive service experience.
• Senior Technician placement typically requires 3+ years of vehicle glass experience, demonstrated technical proficiency, quality performance, and independent operation.
• Master Technician placement typically requires 5+ years of vehicle glass experience, advanced technical expertise, and demonstrated mentoring, coaching, or training capability.
• Ability to regularly lift and carry up to 35 pounds and occasionally up to 50 pounds; stand for extended periods; work in tight spaces; and bend and twist.
• Ability to use hand tools and power tools safely and effectively.
• Ability to operate a motor vehicle in accordance with applicable laws and agree to monitoring through in-cab vehicle safety camera/video surveillance technology.
• Ability to work outdoors for extended periods in a wide variety of weather conditions and extreme temperatures.
• Ability to work with chemicals, including flammable chemicals, as applicable to Safelite procedures.
• Ability to work scheduled days with flexibility in start and end times to accommodate customer needs.
• Proficiency using computerized diagnostic tools to complete recalibrations and troubleshoot issues.
• Problem-solving and troubleshooting ability, independently and collaboratively.
• Ability to read, write, and interpret English and technical directions.
• Ability to communicate orally by phone and in writing by computer or other electronic means.
• Ability to maintain a professional appearance and adhere to company uniform and PPE policies.
• Ability to maintain stable performance under professional or personal pressure and opposition, including time pressure and productivity measures.
• Maintain professionalism and a commitment to outstanding customer service and exceeding customer expectations.

Nice To Haves

• Passion for craftsmanship and quality work.
• Interest in emerging vehicle technology and ADAS systems.
• Desire to continue growing within the trade.
• Interest in mentoring others for Senior and Master Technician levels.
• Additional vehicle glass experience, technical capability, certifications, productivity, quality performance, leadership experience, and customer service excellence may inform placement level.

Responsibilities

• Provide vehicle glass repair and replacement services at a Safelite Shop or Mobile Glass Shop, prioritizing safety, quality, efficiency, and exceptional customer service.
• Clean customer vehicles after every job.
• Recalibrate automotive safety systems, troubleshoot issues, and complete diagnostic testing.
• Operate Safelite tools and technologies, including True Seal®, Ezi-Wire™, Glass Table System (GTS), applicable chemicals, work order and customer administration systems, and Mobile Resource Management (MRM) technology.
• Safely operate company and customer vehicles throughout the workday.
• Communicate with scheduled customers in person, by text, and by phone; present, promote, and sell Safelite promotional items and services.
• At Senior and Master Technician levels, serve as a technical resource, support technician development, share best practices, and assist with coaching and mentoring.
• Perform other duties as assigned.
• Comply with all policies and standards.

Benefits

• Benefits package valued at more than $10,000.
• 401(k) plan with company matching.
• Medical plans.
• Paid time off, holidays, and volunteer days.
• Option to buy additional PTO or sell unused time, up to 16 hours.
• Tuition reimbursement up to $5,250 annually.
• Paid training and tools and resources needed for the role.
• Career pathway from Technician to Senior Technician to Master Technician, with opportunities in mentorship, training, and leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED