Experienced Auto Glass Installation Technician

Safelite • Conyers, GA

1d • Onsite

About The Position

Safelite is hiring an experienced Auto Glass Installation Technician, with placement at the Technician, Senior Technician, or Master Technician level based on experience, qualifications, technical capabilities, and certifications. The role provides vehicle glass repair, replacement, and recalibration services at a Safelite Shop or Mobile Glass Shop, with a focus on safety, quality, efficiency, and customer service. Senior and Master Technicians also serve as technical resources and may support technician development through coaching, mentoring, and sharing best practices.

Technicians use Safelite tools, technologies, and systems to complete glass work and recalibrate automotive safety systems. The job also involves cleaning customer vehicles after each job, operating company and customer vehicles, and communicating with customers in person, by text, and by phone. Technicians may present and sell promotional items and services. Employees must follow company policies and standards and may be assigned other related duties.

Compensation ranges are $25.25–$28.00 per hour for Technician, $28.00–$31.00 per hour for Senior Technician, and $30.50–$34.00 per hour for Master Technician. Actual compensation depends on experience, qualifications, certifications, geographic market, and internal equity.

Requirements

• Technician: Typically 1 or more years of vehicle glass installation, repair, replacement, recalibration, or closely related automotive service experience.
• Senior Technician: Typically 3 or more years of vehicle glass experience, demonstrated technical proficiency, quality performance, and independent operation.
• Master Technician: Typically 5 or more years of vehicle glass experience, advanced technical expertise, and demonstrated mentoring, coaching, or training capability.
• High school diploma or GED/equivalent is listed as preferred.
• Ability to regularly lift and carry up to 35 pounds and occasionally up to 50 pounds.
• Ability to stand for extended periods and work in tight spaces, bend, and twist the body.
• Ability to safely and effectively use a variety of hand and power tools.
• Ability to operate a motor vehicle in accordance with applicable laws and agreement to monitoring via in-cab vehicle safety camera/video surveillance technology.
• Professionalism and commitment to outstanding customer service and exceeding customer expectations.
• Ability to work outside for extended periods in a wide variety of weather conditions and extreme temperatures.
• Ability to work with chemicals, including flammable chemicals, as applicable to the Safelite Way of Fitting.
• Ability to work scheduled days, with flexibility in start and end times to accommodate customer needs.
• Proficiency with computerized diagnostic tools for recalibrations and troubleshooting.
• Problem-solving and troubleshooting ability, independently and collaboratively.
• Ability to read, write, and interpret English and technical directions.
• Ability to communicate orally by phone and in writing by computer or other electronic means.
• Ability to maintain a professional appearance and comply with company uniform and PPE policies.
• Willingness and ability to maintain stable performance under professional or personal pressure and opposition, including time pressure and productivity measures.

Nice To Haves

• Passion for craftsmanship and quality work.
• Interest in emerging vehicle technology and ADAS systems.
• Desire to continue growing within the trade.
• Interest in mentoring others for Senior and Master Technician levels.

Responsibilities

• Provide vehicle glass repair and replacement services at a Safelite Shop or Mobile Glass Shop, with attention to safety, quality, efficiency, and customer service.
• Recalibrate automotive safety systems, troubleshoot issues, and complete diagnostic testing.
• Clean customer vehicles after every job.
• Operate Safelite tools, technologies, work order and customer administration systems, and handheld Mobile Resource Management technology.
• Safely operate company and customer vehicles throughout the workday.
• Communicate with scheduled customers in person, via text, and by phone.
• Present, promote, and sell Safelite promotional items and services to customers.
• At Senior and Master Technician levels, serve as a technical resource, support technician development, share best practices, and assist with coaching and mentoring.
• Comply with company policies and standards and perform other duties as assigned.

Benefits

• 401(k) plan with company matching.
• Medical plans.
• Paid time off, holidays, and volunteer days.
• Option to buy additional PTO or sell unused time, up to 16 hours.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and tools and resources for success.
• Career pathway from Technician to Senior Technician to Master Technician, with opportunities in mentorship, training, and leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED