Experienced Auto Glass Installation Technician

Safelite • Morton Grove, IL

3d • $27 - $43

About The Position

Safelite is hiring an experienced Auto Glass Installation Technician. Candidates may be placed at the Technician, Senior Technician, or Master Technician level based on experience, qualifications, technical capabilities, and certifications. Senior and Master Technicians may also take on coaching, mentoring, and technical leadership responsibilities.

The position provides vehicle glass repair and replacement services at a Safelite Shop or Mobile Glass Shop, with a focus on safety, quality, efficiency, and exceptional customer service. It also involves recalibrating automotive safety systems, troubleshooting and diagnostic testing, using Safelite tools and technology, operating vehicles, communicating with customers, and promoting company services. Safelite offers paid training, career progression, and benefits valued at more than $10,000.

Requirements

• Valid state-issued driver's license and any other licenses required by applicable laws to operate a company vehicle.
• Typically, at least 1 year of vehicle glass installation, repair, replacement, recalibration, or closely related automotive service experience for Technician placement.
• Typically, at least 3 years of vehicle glass experience, technical proficiency, quality performance, and ability to work independently for Senior Technician placement.
• Typically, at least 5 years of vehicle glass experience, advanced technical expertise, and demonstrated mentoring, coaching, or training capability for Master Technician placement.
• Ability to regularly lift and carry up to 35 pounds and occasionally lift and carry up to 50 pounds.
• Ability to stand for extended periods, work in tight spaces, and bend and twist the body.
• Ability to safely and effectively use a variety of hand tools and power tools.
• Ability to operate a motor vehicle in accordance with applicable laws and agreement to monitoring through in-cab vehicle safety camera or video surveillance technology.
• Professionalism and commitment to outstanding customer service and exceeding customer expectations.
• Ability to work outside for extended periods in varied weather conditions and extreme temperatures.
• Ability to work with chemicals, including flammable chemicals, as applicable to Safelite's fitting procedures.
• Ability to work scheduled days with flexibility in start and end times to accommodate customer needs.
• Proficiency in using computerized diagnostic tools for recalibrations and troubleshooting.
• Problem-solving and troubleshooting ability, independently and collaboratively.
• Ability to read, write, and interpret English and technical directions.
• Ability to communicate orally by phone and in writing by computer or other electronic means.
• Ability to maintain a professional appearance and comply with company uniform and PPE policies.
• Willingness and ability to maintain stable performance under professional or personal pressure, including time pressure and productivity measures.

Nice To Haves

• High school diploma, GED, or equivalent.
• At least 2 years of experience as an Auto Glass Technician is preferred.
• Passion for craftsmanship and quality work.
• Interest in emerging vehicle technology and ADAS systems.
• Desire to continue growing within the trade.
• Interest in mentoring others for Senior and Master Technician levels.

Responsibilities

• Provide vehicle glass repair and replacement services at a Safelite Shop or Mobile Glass Shop, with attention to efficiency, safety, quality, and customer service.
• Clean customer vehicles after every job.
• Recalibrate automotive safety systems, troubleshoot issues, and complete diagnostic testing.
• Operate Safelite tools and technologies, including True Seal®, Ezi-Wire™, Glass Table System (GTS), applicable chemicals, work order and customer administration systems, and Mobile Resource Management (MRM) technology.
• Safely operate company and customer vehicles throughout the workday.
• Communicate with scheduled customers in person, by text, and by phone.
• Present, promote, and sell Safelite promotional items and services to customers.
• At Senior and Master Technician levels, serve as a technical resource, support technician development, share best practices, and assist with coaching and mentoring.
• Perform other duties as assigned and comply with all policies and standards.

Benefits

• 401(k) plan with company matching.
• Medical plans.
• Paid time off.
• Paid holidays and volunteer days.
• Option to buy additional PTO or sell unused time, up to 16 hours.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and tools and resources needed for the role.
• Career pathway from Technician to Senior Technician to Master Technician, with mentorship, training, and leadership opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED