Experienced Alarm Installation Technician

Bay Alarm Company • Visalia, CA

5d

About The Position

The Installer III installs complete security systems with minimal supervision, explains installations to customers, performs system alterations and additions, and services systems as required. The position installs and helps with complex hard-wired burglar and fire alarm, CCTV, access control, and intercom systems; coordinates projects with customers and contractors; and leads installer teams on larger projects. The technician prepares equipment and documentation, reviews system designs with customers and makes adjustments as needed, and works to company standards while providing exceptional customer service.

The role includes maintaining work equipment and an assigned company vehicle, training new team members, and providing 24-hour on-call support on a rotating schedule, including weekends and holidays. Technicians complete on-the-job and E-Learning training, attend Bay University product courses and assessments, pursue additional technical training, and complete paperwork and tests for state-mandated licensing. The position also requires timely arrival in a clean, professional uniform and appropriate work shoes.

Requirements

• 2–3 years of alarm installation experience required.
• Ability to program, install, troubleshoot, and explain complex residential and commercial security systems.
• Knowledge of construction, electronic theory, and electrical wiring.
• Excellent written and oral communication, customer service, and documentation skills.
• Strong work ethic and attention to detail.
• Basic computer and smart-device competence.
• High school diploma or equivalent.
• Valid driver's license and clean driving record.
• Ability to pass a pre-employment screening process.
• Ability to work evenings, weekends, and holidays as needed.

Nice To Haves

• 4 or more years of alarm installation experience.
• Product experience with Autocall, DMP, Openeye, and PDK.
• Experience with network-based systems.

Responsibilities

• Install and assist with complex hard-wired burglar alarm, fire alarm, CCTV, access control, and intercom systems.
• Coordinate installation projects with customers and contractors.
• Lead installer teams on larger projects.
• Prepare installation equipment and documentation.
• Provide exceptional customer service and create a positive customer experience.
• Review system designs with customers and make adjustments as needed.
• Install systems in a timely manner and according to company standards.
• Maintain and clean work equipment and the company-assigned vehicle.
• Provide on-the-job training to new team members.
• Provide 24-hour on-call support on a rotating schedule, including weekends and holidays.
• Complete on-the-job training and pass field inspections to demonstrate proficiency for advancement.
• Complete prerequisite and ongoing E-Learning courses, attend Bay University product training, and pass assessments.
• Attend training in areas including networking, system troubleshooting, complex fire technology, NFPA, NEC, and UL standards.
• Complete paperwork and pass required tests to obtain state-mandated licensing.
• Perform other miscellaneous responsibilities and duties as assigned.

Benefits

• Medical, dental, vision, and life insurance.
• Long-term disability coverage.
• 401(k) with company match.
• Vacation, sick time, holidays, and Bay Alarm Days.
• Overtime opportunities.
• Take-home company vehicle with gas card or mileage reimbursement.
• Uniform, tools, and cell phone provided.
• Paid training and NICET certifications.
• Alarm system purchase plan and employee discounts.
• Employee referral bonus program.
• Flexible spending account.
• Employee Assistance Program (EAP).
• Education reimbursement.
• Family scholarship programs.
• Employee resource groups.
• Community service programs.
• Clearly defined career path and promotional opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED