Experienced Alarm Installation Technician

Bay Alarm Company•Hayward, CA

About The Position

The Installer III installs complete security systems with minimal supervision and explains the installation to customers. The role also performs system alterations, additions, and service as needed. The technician coordinates projects with customers and contractors, may lead installation teams on larger projects, and provides on-the-job training to new team members. The position includes rotating 24-hour on-call support, including weekends and holidays, and ongoing training and licensing requirements. Bay Alarm describes itself as a family-owned, independently owned security company with 16 branch locations across California, Arizona, and Washington. The company emphasizes internal career growth, work-life balance, and providing technology, expertise, personalized service, and support to keep customers and their valuables safe.

Requirements

2–3 years of alarm installation experience required.
Ability to program, install, troubleshoot, and explain complex residential and commercial security systems.
Knowledge of construction, electronic theory, and electrical wiring.
Strong written and oral communication, customer service, and documentation skills.
Strong work ethic and attention to detail.
Basic computer and smart-device competence.
High school diploma or equivalent.
Valid driver's license and clean driving record.
Ability to pass the pre-employment screening process.
May be required to work evenings, weekends, and holidays as needed.

Nice To Haves

4 or more years of alarm installation experience.
Product experience with Autocall, DMP, OpenEye, and PDK.
Experience with network-based systems.

Responsibilities

Install and assist with complex hard-wired burglar alarm, fire alarm, CCTV, access control, and intercom systems.
Coordinate installation projects with customers and contractors.
Lead installer teams on larger projects.
Prepare installation equipment and documentation.
Provide exceptional customer service and create a positive customer experience.
Review system designs with customers and make adjustments as needed.
Install systems in a timely manner and according to company standards.
Arrive on time in a professional, clean uniform and appropriate work shoes.
Maintain and clean work equipment and the assigned company vehicle.
Provide on-the-job training to new team members.
Provide 24-hour on-call support as part of a rotating schedule, including weekends and holidays.
Participate in on-the-job training and pass field inspections to demonstrate proficiency for advancement.
Complete prerequisite and continuing e-learning courses.
Attend Bay University product training courses and pass assessments.
Attend training in areas such as networking, system troubleshooting, complex fire technology, NFPA, NEC, and UL standards.
Complete paperwork and pass required tests to obtain state-mandated licensing.
Perform other miscellaneous responsibilities and duties as assigned.