Experienced Alarm Installation Technician

Bay Alarm Company•Visalia, CA

About The Position

The Installer III installs complete security systems with minimal supervision and explains installations to customers. The role performs system alterations, additions, and service as required. Technicians work with customers and contractors, may lead installer teams on larger projects, and provide on-the-job training to new team members. The position includes a rotating 24-hour on-call schedule, including weekends and holidays, and requires ongoing training, field inspections, and licensing-related paperwork and tests. The work involves installing and servicing burglar alarm, fire alarm, CCTV, access control, and intercom systems in residential and commercial settings. The technician prepares equipment and documentation, reviews system designs with customers, makes adjustments as needed, and aims to complete installations promptly and to company standards. The role also requires maintaining assigned equipment and vehicles and delivering strong customer service. Bay Alarm describes itself as a family-owned security company with 16 branch locations across California, Arizona, and Washington. It promotes internal growth, career advancement, and work-life balance. The position has a 40-hour workweek, a day-shift schedule Monday through Friday, and overtime opportunities; on-call duties and weekend work may be required.

Requirements

2–3 years of alarm installation experience required.
Ability to program, install, troubleshoot, and explain complex residential and commercial security systems.
Knowledge of construction, electronic theory, and electrical wiring.
Excellent written and oral communication, customer service, and documentation skills.
Strong work ethic and attention to detail.
Basic computer and smart-device competence.
High school diploma or equivalent.
Valid driver's license and clean driving record.
Ability to pass the pre-employment screening process.
May be required to work evenings, weekends, and holidays as needed.
Ability to perform the listed physical tasks, meet lifting requirements, use required lifts and ladders within weight restrictions, and meet vision requirements.

Nice To Haves

4 or more years of alarm installation experience.
Experience with Autocall, DMP, OpenEye, and PDK products.
Experience with network-based systems.

Responsibilities

Install and assist with complex hard-wired burglar alarm, fire alarm, CCTV, access control, and intercom systems.
Coordinate installation projects with customers and contractors.
Lead teams of installers on larger projects.
Prepare installation equipment and documentation.
Provide exceptional customer service and create a positive customer experience.
Review system designs with customers and make adjustments as needed.
Complete installations in a timely manner and according to company standards.
Arrive on time in a professional, clean uniform and appropriate work shoes.
Maintain and clean work equipment and the company-assigned vehicle.
Provide on-the-job training to new team members.
Provide 24-hour on-call support as part of a rotating schedule, including weekends and holidays.
Participate in on-the-job training and pass field inspections to demonstrate proficiency for advancement.
Complete prerequisite and ongoing e-learning courses.
Attend Bay University product training and pass assessments.
Attend further training in areas such as networking, system troubleshooting, complex fire technology, NFPA, NEC, and UL standards.
Complete paperwork and pass required tests to obtain state-mandated licensing.
Perform other assigned responsibilities and duties.