Experienced Alarm Installation Technician

Bay Alarm Company•Hayward, CA

6d•Onsite

About The Position

The Installer III installs complete security systems with minimal supervision and explains the installation to customers. The position also performs system alterations, additions, and service work. Installations include burglar and fire alarms, CCTV, access control, and intercom systems in residential and commercial settings. The technician may lead teams on larger projects, coordinate work with customers and contractors, and provide on-the-job training to new team members. The role includes preparing equipment and documentation, reviewing system designs with customers and making adjustments as needed, and delivering timely work that meets company standards. Technicians maintain their equipment and assigned vehicles, complete required training and licensing steps, and participate in a rotating 24-hour on-call schedule. The position is based at one of Bay Alarm’s branch locations in California, Arizona, or Washington; the posting describes a day-shift, Monday-to-Friday schedule with overtime opportunities and some on-call and weekend work.

Requirements

2–3 years of alarm installation experience required.
Ability to program, install, troubleshoot, and explain complex residential and commercial security systems.
Knowledge of construction, electronic theory, and electrical wiring.
Excellent written and oral communication, customer service, and documentation skills.
Strong work ethic and attention to detail.
Basic computer and smart-device competence.
High school diploma or equivalent.
Valid driver's license and clean driving record.
Ability to pass a pre-employment screening process.
Ability to work evenings, weekends, and holidays as needed.
Ability to perform frequent driving, standing, walking, climbing, balancing, talking, listening, stooping, kneeling, crouching or crawling, and reaching.
Ability to frequently lift or move up to 50 pounds and occasionally lift up to 100 pounds with assistance.
Required vision for driving and computer use, including close, distance, color, peripheral, and focusing vision, and depth perception.
Ability to use equipment ladders, boom lifts, and scissor lifts while following weight-restriction standards.
Ability to work with occasional exposure to fumes or airborne particles, moving mechanical parts, extreme heat or cold, and strobe lights, and in noise levels ranging from quiet to very loud.

Nice To Haves

4 or more years of alarm installation experience.
Product experience with Autocall, DMP, Openeye, and PDK.
Experience with network-based systems.

Responsibilities

Install and assist with complex hard-wired burglar alarm, fire alarm, CCTV, access control, and intercom systems.
Coordinate installation projects with customers and contractors.
Lead teams of installers on larger projects.
Prepare installation equipment and documentation.
Provide exceptional customer service and a positive customer experience.
Review system designs with customers and make adjustments as needed.
Complete installations promptly and according to company standards.
Arrive on time in a clean, professional uniform and appropriate work shoes.
Maintain and clean work equipment and the company-assigned vehicle.
Provide on-the-job training to new team members.
Provide 24-hour on-call support on a rotating schedule, including weekends and holidays.
Participate in on-the-job training and pass field inspections to demonstrate proficiency for advancement.
Complete prerequisite and ongoing E-Learning courses, attend Bay University product training, and pass assessments.
Attend additional training in areas such as networking, system troubleshooting, complex fire technology, NFPA, NEC, and UL standards.
Complete paperwork and pass required tests to obtain state-mandated licensing.
Perform other assigned responsibilities.