Distinguished, Experience Strategist
About The Position
As a Distinguished Experience Strategist at Walmart, you will lead the development and evolution of enterprise-wide experience architectures, driving innovation through advanced analytics, AI integration, and strategic foresight. This role partners with senior leadership to translate complex insights into actionable roadmaps that enhance member, associate, and business outcomes across digital and physical environments. You will guide research programs, pilot initiatives, and capability-building efforts while representing the company in external forums. Your expertise will influence executive decisions and shape the future of experience strategy to support Walmart’s transformation and long-term success. About the team: This team is dedicated to transforming the club associate experience at Sam’s Club by redesigning end-to-end journeys, services, and operational systems that empower associates to excel. Collaborating across Business, Operations, Product, and Technology, we address complex challenges at the intersection of people, processes, and technology. Utilizing a systems-thinking approach, we enhance how experiences connect across the associate ecosystem, creating streamlined, intuitive workflows that drive improved outcomes for associates, members, and the business. This integrated focus supports innovation and operational excellence throughout the organization.
Requirements
- Extensive experience in defining and evolving enterprise-wide experience architectures, including systems, standards, and governance models.
- Proven ability to lead innovation initiatives integrating advanced analytics, AI-assisted design, and research practices.
- Strong expertise in translating complex insights and future trends into strategic roadmaps aligned with business objectives.
- Demonstrated success partnering with senior executives and external organizations to advance experience strategy and innovation.
- Skilled in directing enterprise-level research programs and synthesizing insights to guide prioritization and investment.
- Exceptional capability in influencing executive decision-making through data-driven storytelling and visionary narratives.
- Experience building internal capabilities via coaching, masterclasses, and best-practice frameworks.
- Bachelor’s degree in design, business, or related area and 12 years’ progressive experience in experience strategy, UX, or service design with demonstrable enterprise impact and industry recognition (for example, publications, patents, keynotes).
- Equivalent practical experience in enterprise-scale transformation and innovation leadership.
Nice To Haves
- Experience in AI-assisted design, predictive analytics, or next-generation research methods.
- Experience influencing at the executive and board level through strategic storytelling.
- Experience shaping enterprise frameworks for measurement, design operations, or governance.
- Proven success in designing and scaling cross-channel experience systems across global or omnichannel environments.
- Recognized industry thought leadership (for example, keynote speaking, publications, patents, or academic collaboration).
Responsibilities
- Define and evolve enterprise-wide experience architectures, including systems, standards, and governance models to guide design and delivery across functions.
- Lead breakthrough initiatives integrating advanced analytics, AI-assisted design, and research practices to accelerate innovation.
- Translate experience architectures into measurable outcomes across digital, physical, and operational environments.
- Partner with senior executives to identify emerging trends and future-state experience opportunities.
- Establish external partnerships to advance enterprise maturity and innovation capability.
- Advise leadership on experience innovation, transformation, and investment prioritization.
- Direct enterprise-level research programs and synthesize insights to guide strategic prioritization.
- Facilitate enterprise-scale experimentation and pilot programs, ensuring measurable and repeatable validation.
- Build internal capability through masterclasses, coaching, and best-practice frameworks.
Benefits
- Health benefits include medical, vision and dental coverage
- Financial benefits include 401(k), stock purchase and company-paid life insurance
- Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting.
- PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
