Distinguished, Experience Strategist

Walmart • Bentonville, AR

2d • $130,000 - $260,000 • Onsite

About The Position

As a Distinguished Experience Strategist (IC) focused on Sam’s Club Online & E-commerce, you will partner closely with Research and senior business leaders to define the most critical digital commerce problems to solve, define new experiences for omni-channel shopping, uncover root causes of breakdown in the member experience and expectations, and drive prioritized strategies that improve the end-to-end online member experience and e-commerce performance. You will set enterprise-level direction through clearly articulated recommendations and standards, measurement, and executive influence. The Experience Strategy & Innovation team collaborates across business units to identify key insights that shape meaningful strategies enhancing member and associate experiences. Operating with agility and precision, the team leverages human-centered insights to define the core challenges and opportunities, enabling partners to develop effective solutions. This group drives enterprise-wide initiatives that integrate advanced research and design practices, fostering innovation and measurable outcomes across digital and physical environments. The team’s focus on strategic foresight and evidence-based approaches supports continuous improvement and delivers impactful experience transformations aligned with business goals.

Requirements

• E-commerce growth & systems thinking: Deep understanding of experience drivers across acquisition, discovery, conversion, basket building, fufillment and retention.
• Omni-channel commerce: Connects digital journeys with fulfillment, returns, pickup, delivery, and customer care.
• Workshop facilitation: Leads cross-functional sessions to align teams, uncover opportunities, and accelerate decisions.
• Storytelling: Creates executive narratives that clarify vision, priorities, tradeoffs, and risks.
• Concept creation: Develops prototypes and proof-of-concepts to align stakeholders around a vision.
• Insight-to-roadmap translation: Turns research and analytics into priorities and investment cases.
• Experimentation & innovation: Runs scalable pilots and applies AI to improve shopping, personalization, search, support, and research.
• Bachelor’s degree in design, business, or related area and 12 years’ progressive experience in experience strategy, UX, or service design with demonstrable enterprise impact and industry recognition (for example, publications, patents, keynotes).
• Equivalent practical experience in enterprise-scale transformation and innovation leadership.

Nice To Haves

• Experience in AI-assisted design, predictive analytics, or next-generation research methods.
• Experience influencing at the executive and board level through strategic storytelling.
• Experience shaping enterprise frameworks for measurement, design operations, or governance
• Proven success in designing and scaling cross-channel experience systems across global or omnichannel environments.
• Recognized industry thought leadership (for example, keynote speaking, publications, patents, or academic collaboration).

Responsibilities

• Define and evolve the end-to-end e-commerce experience.
• Build experimentation frameworks, scale successful pilots, and advise senior leaders on investment decisions, tradeoffs, and transformation priorities.
• Establish experience standards, governance, and cross-functional alignment across product, design, engineering, marketing, operations, and membership.
• Create journey maps, service blueprints, and ecosystem views to identify gaps and dependencies.
• Measure and improve experience performance through business and operational metrics.
• Lead innovation initiatives, including personalization, AI-powered shopping, search, fulfillment, automation, and checkout improvements.
• Turn customer insights into strategic priorities and multi-year roadmaps.

Benefits

• Health benefits include medical, vision and dental coverage
• Financial benefits include 401(k), stock purchase and company-paid life insurance
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting.
• PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
• Short-term and long-term disability
• Company discounts
• Military Leave Pay
• Adoption and surrogacy expense reimbursement
• Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior