Business Support, Administrative Services

JLL•Austin, TX

2d•Onsite

About The Position

The Experience Services Receptionist is responsible for the delivery of amazing client and guest experiences by ensuring that all customers and visitors are assisted in a welcoming, professional, and friendly manner. This client facing role provides the opportunity to combine your passion for service, brilliant people skills and enthusiasm for creating a hospitality focused workplace environment.

Requirements

Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

passion for service
brilliant people skills
enthusiasm for creating a hospitality focused workplace environment

Responsibilities

Enthusiastically welcome guests, anticipate their needs, assist with arrivals, departures, and office orientations
Engage visitors, employees and callers in a way that makes them feel warmly welcomed and assisted in a helpful and timely manner
Demonstrate confidence, professionalism, responsiveness, and exceptional customer service skills.
Act as a central point of contact, providing information and wayfinding for the campus, services, and activities
Actively monitor and maintain front desk, lobby, and surroundings to ensure an environment that is safe, clean, organized and reflects brand standards
Implement and monitor standards of service to meet and exceed expectations
Connect with client, customers, and support teams to proactively anticipate needs, identify issues, and deliver creative solutions
Familiar with all services within the facility and works with facilities management to facilitate a hospitality approach across services
Work across teams to proactively communicate and prepare for meetings and events, to anticipate and address concerns and to ensure operations without incident
Create work orders for custodial, maintenance, safety, and security concerns through the appropriate channels/systems
Identify potential risks and escalate, as appropriate, to ensure no privacy breech, security incident or disruption to the Client’s operations occur
Perform ad hoc assignments and administrative support for a seamless and timely delivery of services