Receptionist 3

Aston Carter•Kansas City, MO

2d•Onsite

About The Position

The Experience Services Receptionist delivers exceptional client and guest experiences by ensuring all customers and visitors are welcomed, assisted, and supported in a professional, friendly, and efficient manner. This client-facing role combines a passion for service, strong people skills, and a hospitality-driven approach to the workplace. The position offers the opportunity to handle front desk operations, administrative support, and security-related tasks such as badging, while contributing to a best-in-class workplace experience.

Requirements

Strong verbal and written communication skills to interact effectively with visitors, employees, and callers.
Excellent customer service and interpersonal skills with a hospitality-focused mindset.
Ability to multitask and manage time efficiently in a busy front desk environment.
Proactive, problem-solving attitude with the ability to anticipate needs and address issues before they escalate.
Demonstrated professionalism, confidence, and reliability in a client-facing role.
Experience working in a reception, front desk, or administrative assistant capacity.
Comfort with handling phone systems, email inboxes, and basic office technology.
Ability to maintain confidentiality and support privacy and security procedures.
Strong organizational skills to keep the reception and lobby areas neat, safe, and well-managed.

Nice To Haves

Previous experience in hospitality or a client-facing environment is preferred.
Experience working in a reception area, front desk, or administrative assistant role is highly beneficial.
Familiarity with CMMS (Computerized Maintenance Management Systems) programs is a plus but not required.
Experience with visitor management and badging processes is an advantage.
Comfort collaborating with facilities management and other support teams.
Interest in contributing ideas to enhance workplace experience and service quality.
Openness to converting from a contract role to a full-time permanent position, subject to business needs and performance.

Responsibilities

Warmly welcome and assist guests upon arrival, including supporting office orientations, departures, and other visitor needs.
Engage with visitors, employees, and callers in a friendly and professional manner, ensuring all interactions are timely, accurate, and helpful.
Provide clear information and wayfinding guidance to visitors regarding campus services, activities, meeting spaces, work areas, and amenities.
Greet and assist visitors, answer questions, and direct them appropriately within the facility.
Demonstrate professionalism, confidence, and exceptional customer service at all times while representing the front desk and workplace experience function.
Serve as the central point of contact for client, visitor, and employee inquiries related to services, activities, wayfinding, and building functions.
Actively monitor and maintain a clean, safe, and organized front desk and lobby area that reflects brand standards and creates a welcoming environment.
Implement and follow service standards to ensure they meet or exceed expectations for workplace experience.
Collaborate with cross-functional teams, including facilities management, to prepare for meetings, events, and other activities and to address concerns proactively.
Create work orders for custodial, maintenance, safety, and security needs using the appropriate channels or systems, including CMMS tools where applicable.
Proactively anticipate the needs of clients, customers, and support teams, identifying potential issues and offering creative, service-oriented solutions.
Identify potential risks to privacy, security, or operations and promptly escalate concerns to help prevent disruptions or breaches.
Perform general administrative support tasks, including handling incoming calls, routing them to the appropriate personnel, and maintaining an updated phone list.
Answer general phone inquiries professionally, offer callbacks when needed, and prioritize in-person visitors over phone calls when managing multiple demands.
Manage the check-in process for visitors and vendors, issue visitor badges, and ensure proper registration for employees and temporary badges in accordance with security procedures.
Support badging processes and access control for visitors and temporary personnel as part of front desk duties.
Arrange transportation for incoming and outgoing services as required, ensuring a smooth experience for guests and employees.
Maintain a neat, organized, and well-stocked front desk area to support efficient daily operations.
Provide suggestions and ideas for improving the workplace experience, contributing to best-in-class services and continuous improvement initiatives.
Assist with meeting and event logistics, including coordination of space, communication, and guest support, to enhance the overall client and employee experience.
Support additional ad hoc duties related to reception, administrative assistance, and workplace experience as requested.