Experience Research Analyst

The Canada Life Assurance Company • Toronto, ON

1d • CA$60,000 - CA$89,900 • Hybrid

About The Position

As an Experience Research Analyst in the Research, Insights and Voice of the Customer team, you will contribute to the execution of research projects that inform strategic decisions across Canada Life. You’ll apply foundational skills in data handling, survey execution, and insight generation, while continuing to build expertise through hands-on experience and mentorship. This role is suited to individuals with early-career experience in research who are ready to deepen their capabilities in a collaborative, fast-paced environment. This role is located in Toronto, Ontario and is hybrid 3 days a week in office. The position will have a stronger focus on quantitative work, including data analysis, survey design, and performance measurement. You’ll support projects across Customer Experience (CX), Brand Experience (BX), and User Experience (UX) domains, with potential opportunities to engage in qualitative research depending on project needs.

Requirements

• Undergraduate degree, preferably in Business, Social Sciences, Economics, Statistics, or a field related to research and analytics
• Approximately 1–3 years of experience working in supplier-side research (e.g. Ipsos, Abacus, RSG, Environics, Leger, Forum Research, etc.)
• Strong written, verbal, and presentation skills
• Attention to detail and analytical thinking
• Proactive and curious mindset
• Ability to work effectively in a team environment
• Familiarity with Microsoft Office, especially Excel and PowerPoint
• Reliability Status Security Clearance – this can only be completed with candidates who receive an offer of employment. This is a personal security status that is required as a condition of employment before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada website. The cost of submitting these checks will be covered by Canada Life.

Nice To Haves

• Successful completion of the Research Analyst Postgraduate Program (Humber, Georgian, or Algonquin postgrad programs) strongly preferred
• Experience or interest in survey platforms like Qualtrics is an asset
• Bilingual in English and French is an asset
• Qualtrics certification (DesignXM, Research Core Advanced, or similar) is considered a strong asset. Selected candidate will be required to obtain certification within 6 months of successful hiring

Responsibilities

• Support the development and execution of CX, BX, UX, and ad-hoc Market Research (MR) projects for internal client groups across Canada Life, under the guidance of senior team members.
• Apply research tools such as Excel, PowerPoint, Qualtrics, and SPSS to manage and analyse data, while continuing to build proficiency.
• Identify trends in data and assist in crafting compelling narratives that support business decisions.
• Participate in meetings, document feedback, and ensure stakeholder needs are captured accurately.
• Work cooperatively with team members, contributing to shared tasks and project goals.
• Follow project plans, communicate blockers, and ensure timely delivery of assigned tasks.
• Develop an understanding of business context and ask thoughtful questions to deepen insight.

Benefits

• Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
• Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
• In addition to regular vacation and personal days, we support community involvement with a volunteer day.
• Company-matching pension plan, share ownership program and additional investment options.
• Employee recognition programs, service milestone celebrations, employee discounts and more!
• A workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level