Experience Partner 4

Granicus•Washington, DC

8d•Hybrid

About The Position

At Granicus, we understand that public interest technology isn't a one-size-fits-all solution. That's why we developed the Government Experience Cloud — a purpose-built platform to enhance internal and external operations, community engagement, resident services, and trust in government. Acknowledging that technology alone is not enough to drive change, our skilled digital experience agency, efficient technology implementation practices, and robust data-driven insights catalyze meaningful change in communities worldwide. Our unwavering commitment to the power of people, process, and technology sets us apart, enabling us to deliver excellence consistently. This role sits within the Granicus Experience Group (GXG), our digital experience agency, a cross-functional team of strategists, analysts, communicators, and Granicus technology experts focused on customer experience and digital communications. We leverage best-in-class human-centered practices and a design-thinking approach to help our government and destination customers better connect with the communities they serve. We discover better insights, build better experiences, and achieve better outcomes. The Experience Partner 4 is a senior-level, strategic role responsible for managing enterprise-level customer relationships in the Federal market and leading the full customer lifecycle—from pre-sales strategy and program activation through long-term delivery and success. This role is pivotal in aligning customer goals with Granicus’ strategic vision, developing scalable consulting frameworks, and influencing internal service innovation. The Senior Experience Partner also serves as a public-facing thought leader in the Federal market and an internal mentor, driving excellence across the Experience Partner team.

Requirements

Expertise in customer experience, digital transformation, public sector consulting, and enterprise digital communications program management.
Demonstrated experience with Federal government operations, procurement, and policy environments.
Deep understanding of strategic account management and customer lifecycle frameworks.
Exceptional strategic thinking and executive communication skills.
Strong facilitation, negotiation, and public speaking abilities, including content development to support.
Proficiency in CRM, analytics, and project management platforms.
Ability to manage large-scale portfolios and influence organizational direction.
Ability to lead cross-functional teams and drive alignment across departments.
Ability to innovate and scale best practices across a distributed team.
Bachelor’s degree in Business, Public Administration, Communications, or related field. (Master’s Preferred)
7-10 years of experience in senior consulting, customer success, or enterprise account management.
Proven success managing strategic client relationships and driving organizational growth.
Experience leading enterprise-scale digital transformation initiatives.
Candidates must be U.S. citizens based in the Washington, DC area.
Must be able to obtain a public trust clearance.

Nice To Haves

Master’s degree

Responsibilities

Lead strategic engagements with high-profile Federal enterprise customers, with account sizes often ranging from $4 - $6M in recurring revenue.
Drive cross-functional teams during pre-sales discovery, solutioning, and executive-level proposal development.
Oversee complex, multi-phase program delivery and ensure cross-functional alignment across Granicus teams, including GXG, Implementation, Product, Engineering and Support.
Develop and implement scalable consulting frameworks for team-wide adoption.
Conduct executive business reviews and long-term transformation planning.
Identify and drive strategic upsell and cross-sell opportunities.
Represent Granicus in public forums, panels, and thought leadership events.
Mentor Experience Partners and contribute to internal capability development.
Translate customer insights into product and service innovation recommendations.