Experience Owner I

Citizens•Tallahassee, FL

5h•$125,000 - $180,000

About The Position

The Experience Owner I (EO1) collaborates with business, technology, and analytics partners to prioritize and deliver the strategic vision for new products and services. The role supports implementation of product roadmaps and capabilities that address business and customer needs, using agile methodologies to help transform the organization from a project-based to a product-based model focused on maximizing customer experience value. The EO1 applies a collaborative, digital-first mindset to help create and implement innovative products and solutions. The EO1 identifies external marketplace trends to encourage product adoption and ensure customer-focused design. In collaboration with the neighborhood lead, the EO1 co-develops a roadmap for continued product growth and improved outcomes and customer experience. The position owns and executes the Home Equity product roadmap, collaborates across functional teams, manages agile delivery, improves customer journeys, monitors product performance, and supports launches and post-implementation measurement.

Requirements

7+ years of experience in product development, marketing, strategy, digital, or process/user interface design.
Proven experience implementing strategies by setting realistic OKRs.
Ability to facilitate collaboration and help team members develop ideas and solve problems within the Neighborhood/Town domain.
Knowledge of agile approaches such as XP, Kanban, Crystal, and FDD, as well as design thinking and front-to-back process reengineering and automation.
Experience providing technical solutions to functional challenges.
Ability to apply current procedures and technologies to resolve business issues.
Broad, current, technology-focused knowledge of relevant products and services.
Ability to synthesize business and external-market data and research to drive product development and digitization.
Ability to produce detailed functional and information requirements models and documentation, with strong storytelling expertise to ensure impact and buy-in.
Experience training teams in requirements analysis and quality reviews.
Competencies: customer orientation, management development, execution, innovation, technical excellence and current knowledge of relevant products and services, agile methodologies, requirements analysis (such as design thinking), strategic thinking, and collaboration.

Responsibilities

Own and execute the Home Equity product roadmap, translating strategic goals into prioritized features, user stories, and acceptance criteria.
Partner with Technology, Operations, Risk, Compliance, Legal, Analytics, and Vendor teams to deliver customer-focused solutions.
Lead backlog management, prioritization, and agile delivery processes to maximize customer and business value.
Analyze customer feedback, operational performance, market trends, and business metrics to identify product enhancement opportunities.
Drive continuous improvement across Home Equity customer journeys, including application, decisioning, closing, servicing, and digital experiences.
Monitor and communicate product performance, roadmap progress, risks, and key outcomes to stakeholders and leadership.
Support product launches, testing, change management, and post-implementation measurement.
Contribute and provide leadership within agile teams, fostering collaboration, innovation, and execution excellence.
Identify external marketplace trends and help ensure product adoption and customer-focused product design.
Co-develop, with the neighborhood lead, the roadmap for continuous product growth and improvement of outcomes and customer experience.

Benefits

Competitive pay
Comprehensive medical coverage
Dental coverage
Vision coverage
Retirement benefits
Maternity and paternity leave
Flexible work arrangements
Education reimbursement
Wellness programs
Paid time off exceeding mandatory paid sick or paid time-away policies in every U.S. local and state jurisdiction
Opportunity to earn an annual discretionary bonus