Experience Engineer

Booz Allen Hamilton•Annapolis Junction, MD

12h•$99,000 - $225,000•Hybrid

About The Position

Booz Allen is seeking an Experience Engineer to design user-centered experiences for self-service cloud platforms, from environment-request portals through review, approval, and onboarding. The role works closely with a product manager and an agile team to understand client visions and user needs, and to create intuitive, visually effective large-scale digital experiences. The position spans the digital creative process, including user research, service design, information architecture, wireframing, rapid prototyping, and interface design. The Experience Engineer uses research and prototyping to advocate for design-centered changes and improvements while keeping end users at the center of the work. The role is hybrid and based in Annapolis Junction, Maryland, with an additional location in McLean, Virginia. Applicants must be able to obtain a Secret clearance.

Requirements

Experience designing enterprise web applications, including user research, information architecture, wireframing, and rapid prototyping.
Experience designing complex multi-step workflows, including request intake, approvals, and forms for technical or business users.
Experience conducting user research, including interviews, usability testing, and journey mapping, and turning findings into prioritized design changes.
Experience building interactive prototypes in Figma or HTML, CSS, and JavaScript, and handing off build-ready specifications to development teams.
Experience creating or contributing to a design system, including page templates, components, and navigation patterns.
Experience using AI design or coding assistants such as Claude, GitHub Copilot, or Figma AI in daily design and prototyping work, and validating AI-generated output before it ships.
Ability to present research findings and design recommendations to engineering teams and senior leaders.
Ability to obtain a Secret clearance.
Bachelor's degree and at least 5 years of experience in user experience design, or a Master's degree and at least 3 years of experience in user experience design.

Nice To Haves

Experience designing developer portals or self-service cloud provisioning experiences, including Backstage or internal platform portals.
Experience designing for low-code platforms, including OutSystems or ServiceNow.
Experience with service design, including service blueprints and process maps for non-digital workflows such as review boards, intake, and onboarding.
Experience defining and instrumenting experience metrics, including task success, time to value, adoption, and customer satisfaction.
Experience designing AI-assisted experiences, including recommendation or conversational interfaces.
Experience with content design for technical audiences, including documentation sites and onboarding guides.
Knowledge of cloud computing and security compliance concepts, including NIST SP 800-171 or CMMC.
Master's degree in Human-Computer Interaction, Interaction Design, or a related field.
Nielsen Norman Group UX Certification, Certified Usability Analyst (CUA), or IAAP CPACC Certification.

Responsibilities

Design enterprise web applications and user experiences for self-service cloud platforms.
Conduct user research, including interviews, usability testing, and journey mapping, and translate findings into prioritized design changes.
Design complex multi-step workflows, including request intake, approvals, and forms for technical or business users.
Build interactive prototypes in Figma or with HTML, CSS, and JavaScript, and provide build-ready specifications to development teams.
Create or contribute to design systems, including page templates, components, and navigation patterns.
Present research findings and design recommendations to engineering teams and senior leaders.
Collaborate with the product manager and agile team to understand client visions and users' needs.