Experience Engineer

Booz Allen Hamilton • McLean, VA

1d • $99,000 - $225,000

About The Position

The Experience Engineer designs intuitive, user-centered experiences for self-service cloud platforms, including the portal experience for requesting environments and the review, approval, and onboarding steps that enable users to begin building. Working closely with a product manager and an agile team, the engineer helps understand client goals and user needs while designing large-scale digital experiences that are both usable and visually appealing.

The role spans the digital creative process, including user research, service design, information architecture, wireframing, rapid prototyping, and interface design. The Experience Engineer uses research and prototyping to advocate for design-centered changes and improvements, keeping end users central to the work. The position requires presenting research and recommendations to engineering teams and senior leaders, and the selected applicant must be able to obtain a Secret clearance.

Requirements

• Experience designing enterprise web applications, including user research, information architecture, wireframing, and rapid prototyping.
• Experience designing complex multi-step workflows, including request intake, approvals, and forms for technical or business users.
• Experience conducting user research, including interviews, usability testing, and journey mapping, and translating findings into prioritized design changes.
• Experience building interactive prototypes in Figma or with HTML, CSS, and JavaScript, and handing off build-ready specifications to development teams.
• Experience creating or contributing to a design system, including page templates, components, and navigation patterns.
• Experience using AI design or coding assistants, such as Claude, GitHub Copilot, or Figma AI, in daily design and prototyping work, and validating AI-generated output before it ships.
• Ability to present research findings and design recommendations to engineering teams and senior leaders.
• Ability to obtain a Secret clearance.
• Bachelor's degree and at least 5 years of experience in user experience design, or a Master's degree and at least 3 years of experience in user experience design.

Nice To Haves

• Experience designing developer portals or self-service cloud provisioning experiences, including Backstage or internal platform portals.
• Experience designing for low-code platforms, including OutSystems or ServiceNow.
• Experience with service design, including service blueprints and process maps for non-digital workflows such as review boards, intake, and onboarding.
• Experience defining and instrumenting experience metrics, including task success, time to value, adoption, and customer satisfaction.
• Experience designing AI-assisted experiences, including recommendation or conversational interfaces.
• Experience with content design for technical audiences, including documentation sites and onboarding guides.
• Knowledge of cloud computing and security compliance concepts, including NIST SP 800-171 or CMMC.
• Master's degree in Human-Computer Interaction, Interaction Design, or a related field.
• Nielsen Norman Group UX Certification, Certified Usability Analyst (CUA), or IAAP CPACC Certification.

Responsibilities

• Design user-centered experiences for self-service cloud platforms, from environment-request portals through review, approval, and onboarding.
• Work with the product manager and agile team to understand client vision and user needs.
• Conduct user research and use findings to guide and prioritize design changes and improvements.
• Create information architecture, wireframes, rapid prototypes, and interface designs.
• Design complex multi-step workflows, including request intake, approvals, and forms.
• Build interactive prototypes and provide build-ready specifications to development teams.
• Create or contribute to design systems, including page templates, components, and navigation patterns.
• Present research findings and design recommendations to engineering teams and senior leaders.

Benefits

• Health, life, disability, financial, and retirement benefits.
• Paid leave.
• Professional development.
• Tuition assistance.
• Work-life programs.
• Dependent care.
• Recognition awards program for exceptional performance and demonstration of company values.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level