Experience Desk Team Member

Paul Mitchell the school Birmingham•Vestavia Hills, AL

3d•$13 - $16

About The Position

The Experience Desk Team Member creates a welcoming, professional, and positive experience for guests while supporting the daily operations of the school’s service desk and Color Bar. The role supports guest check-in and check-out, appointment coordination, retail sales, and communication among guests, students, Learning Leaders, and school leadership. It also supports Color Bar organization, product supply monitoring, and timely completion of laundry. The position includes providing guest service and administrative support; coordinating service flow and Color Bar product distribution in accordance with school procedures; supporting retail transactions, displays, promotions, and sales initiatives; and helping maintain cleanliness, sanitation, safety, and organizational standards. The team member follows leadership direction, contributes to a collaborative school environment, protects confidential information, supports student learning, and performs additional duties as assigned. The position is full-time based on school staffing needs and assigned schedule.

Requirements

Strong communication, organization, and multitasking skills.
Professional, friendly demeanor and a guest-focused approach.
Ability to work effectively in a fast-paced, team-oriented environment.
Ability to follow established product-handling, sanitation, and safety procedures.
Reliability, teamwork, professionalism, and accountability.

Nice To Haves

Previous customer service, retail, hospitality, or administrative experience.
Basic computer and point-of-sale system proficiency.
Interest in the beauty industry and familiarity with salon products.

Responsibilities

Welcome guests and provide friendly, professional customer service.
Assist with guest check-in, check-out, appointment scheduling, and payment processing.
Answer phone calls and respond to guest inquiries about services, pricing, and promotions.
Coordinate with Learning Leaders and students to support guest flow and service timing.
Address guest concerns professionally and refer complex issues to the Service Desk Leader or school leadership.
Maintain a clean, organized, professional reception and service desk area, and maintain guest laundry.
Assist with daily administrative duties, appointment records, and other operational tasks as assigned.
Keep the Color Bar clean, organized, and stocked.
Coordinate dispensing and distribution of color products to support Learning Leaders and student services.
Ensure professional hair color and related products are dispensed by the designated Learning Leader or authorized Color Bar attendant according to school procedures.
Ensure Learning Leaders dispense products for classroom demonstrations.
Monitor product usage and communicate low-stock items, supply needs, inventory concerns, and replenishment needs promptly.
Store, label, and organize products according to established procedures.
Follow sanitation, safety, and product-handling protocols.
Assist with consistent Color Bar procedures for cosmetology and esthetics operations as applicable to assigned duties.
Support clinic service and take-home retail sales goals.
Educate guests about retail products, promotions, and service offerings; recommend suitable products based on guest needs.
Assist with retail transactions and accurate point-of-sale processing.
Maintain attractive, organized retail displays and communicate inventory shortages.
Support school promotions, special events, and sales initiatives.
Communicate with the Service Desk Leader, Learning Leaders, students, and other team members.
Follow daily assignments, operational procedures, and leadership direction.
Help maintain adequate service desk coverage and support the team during busy periods.
Participate in training and team meetings as required.
Represent Paul Mitchell The School Birmingham professionally and support guest satisfaction.
Follow school policies, procedures, and service standards; maintain confidentiality regarding guest information and school business.
Uphold cleanliness, sanitation, safety, and organizational expectations and help maintain an efficient service environment for student learning.
Perform additional duties assigned by the Service Desk Leader or school leadership.