Experience Design Specialist I or II - Makerspace

CARROLL COUNTY PUBLIC LIBRARY•Westminster, MD

5d•$31,449 - $54,746•Onsite

About The Position

Engages customers in the Exploration Commons Makerspace and assists with their design and fabrication needs in person, on the phone, via email, or through social media. Develops and implements instructional programming for the Makerspace. The Experience Design Specialist II – Makerspace position represents a higher level of skill, responsibility, and independence than the Experience Design Specialist I – Makerspace. Facilitates and manages use of the meeting rooms. Provides administrative and clerical support as needed.

Requirements

Thorough knowledge of all CCPL policies, procedures, and guidelines.
Commitment to outstanding internal and external customer service.
Ability to use clear, professional communication to create and tailor instructions based on individual needs and experience.
Ability to work independently and as a member of a team.
Must be a self-starter and motivated to learn new technologies.
Ability to design new objects using available design software.
Ability to learn the use of all equipment located in the makerspace and be able to provide basic training on all equipment.
Ability to maintain effective working relationships with all staff.
Ability to act as a representative of the library to the public.
Experience Design Specialist I: High school diploma or GED
Experience Design Specialist I: At least one year of directly related experience with makerspace equipment
Experience Design Specialist I: Six months or more of customer service or retail experience
Experience Design Specialist II: Bachelor’s degree
Experience Design Specialist II: One to two years of directly related experience with makerspace equipment
Experience Design Specialist II: Requires 90 contact hours of approved in-service training through Library Associate Training Institute (LATI) within first 2 years of employment or 9 hours of formal academic course work in library science
Obtain Food Protection Manager certification within the first year of employment

Nice To Haves

Experience Design Specialist I: Associates degree or college coursework in a related field
Experience Design Specialist I: Instructional experience
Experience Design Specialist I: Proficiency with design software
Experience Design Specialist II: Instructional experience
Experience Design Specialist II: Proficiency with design software (Adobe Creative Cloud and Autodesk)
Experience Design Specialist II: Familiarity with makerspace equipment

Responsibilities

Delivers exceptional customer service by assisting customers with their EC-related questions, including but not limited to, troubleshooting of all EC equipment.
Primarily assigned to the Makerspace but collaborates with and supports the Teaching Kitchen operations as necessary.
Plans, prepares, and provides training and programs on Exploration Commons resources for individuals and groups, ensuring safe operation.
Provides project management for long-term, larger-scale projects or initiatives.
Operates all audiovisual equipment in all meeting rooms.
Maintains Exploration Commons equipment, including basic maintenance and repair, installing and updating software and applications, etc.
Maintains 3D printers and supports centralized 3D printing service.
Maintains and provides systemwide support for maker equipment (3D printers and VR gear).
Creates content and examples to showcase applications of new technology at CCPL.
Provides supervision and oversight for volunteers and interns.
Maintains professional growth and development through participation in library teams, committees, outreach, and training activities.
Learns new skills and technologies to retain proficiency in areas of expertise via online and in-person training.
Works with community partners for program and content creation.
Maintains high quality standards of products and services.
Communicates library policies and procedures to customers as appropriate.
Performs other duties as instructed and assigned.