Experience Design (XD) I, Design Operations - Bank of America Experience Design

Bank of America•Boston, MA

2d•$111,800 - $137,600•Onsite

About The Position

Bank of America’s Experience Design (XD) team creates world-class end-to-end digital experiences that are intuitive, innovative, engaging and inclusive. We are a multi-disciplinary design organization with expertise across product design, content design, design research, design operations, and design technology. The team is constantly defining, iterating, solving problems, and working together to find ways all our digital platforms can empower customers to reach their financial goals by designing and delivering next-level experiences that provide ease, convenience and safety while matching to individual needs and preferences. Bank of America is looking for an Experience Designer (XD) I that will be responsible for executing operational, data management and process strategies to ensure the Experience Design organization delivers effectively and provides the highest possible value within time, scope, and budget by following established XD frameworks, practices and deliverables. The role will build relationships with team leads across XD and partner with peers, and stakeholders from across the organization to ensure roadmap projects are delivered with high standards on experience quality, execution, and professionalism. And contribute to our culture of creativity, accountability, discourse, and measurable key results. This job is responsible for executing on multi-disciplinary Experience Design (XD) delivery, processes and functions for end-to-end digital experiences. Key responsibilities include closely collaborating across different stakeholders, executing on direction from day-to-day leaders, and developing digital experience solutions. Job expectations include applying knowledge and acumen to define and deliver solutions that meet client needs and solve business problems.

Requirements

3+ years of program management experience with strength in process reengineering, design operations, reporting and analytics.
An outstanding portfolio that exemplifies expertise in data management, reporting, and operations.
Experience working with multi-channel consumer-facing apps, responsive web, and websites.
Understanding of user-centered design principles and better practices.
Project management experience required.
Experience managing system and software administration support and troubleshooting to compliment enterprise support with AI-enabled and automation tools.
Experience leveraging AI agents or assistants in production.
Demonstrated understanding of user-centered design principles and best practices and rapid ideation processes like Lean UX, Design Sprints, and Agile.
A track record for working with cross-functional product development and design teams to ship customer-facing digital products.
Working knowledge of design, design-to-code and collaboration tools such as Jira, Confluence, Excel, Tableau, Figma, Copilot, Lovable, and Claude Code.
Recognized as a partner by engineering and product manager peers.
Self-motivated problem solver with a strong work ethic, reliable issue resolution, and time management skills with an intense focus on achieving results.
Works well with others, builds and nurtures strong relationships.
Track record of maximizing impact, being reflective, and inspiring others to do their best work.
Has a strong interest in, and aptitude for self-learning new design operations and technology skills.
Demonstrates strong listening, with excellent communication, and presentation skills.
Adapts swiftly and positively to change, embodying curiosity, resilience, and flexibility.

Nice To Haves

Financial or similar industry experience preferred.
Bachelor’s degree with corresponding design operations experience.

Responsibilities

Execute overall XD operational strategy by being accountable for reporting, data management and routines that ensures optimal resource management and XD project delivery.
Operate from a holistic perspective from concept to execution and implementation.
Support program delivery by coordinating with team leads and maintaining workflow tracking.
Develop and deliver reporting that enables decisions through data and storytelling – including product management and engineering.
Build influence and partnerships with stakeholders outside of ongoing project work.
Perform regular and ad hoc analysis leveraging automation systems (Jira integrations, MS Copilot, etc) and produce reporting for managers and senior leadership.
Demonstrate and manage strong suite of overall XD agile processes, including PI Planning, Sprint planning and management, and Jira data hygiene.
Assist XD leaders with resource management, contractor funding, and demand/supply reporting to make the case for incremental resources, as needed.
Facilitate process improvement and streamlining of routines to manage risk and drive operational excellence.
Build relationships and influence with immediate and extended teammates including researchers, technologists, designers and delivery managers.
Seek out any and all issues blocking the XD organization from providing the highest possible value.
Proactively collaborate across all organizations to find creative solutions.
Communicate effectively and engage with a diverse set of project teammates, partners, and stakeholders – including product management and engineering to understand prioritization, strategy and decisions.
Build influence and partnerships with stakeholders outside of ongoing project work.
Work on multiple designs/projects, managing time and expectations with stakeholders across the organization and Experience Design, staying knowledgeable on project and product details.
Respect standards and frameworks in work and champion best practices and contribute to best practices while also helping with innovative digital, technology, and AI experiences.
Evaluate and benchmark design operations and use data management industry practices.
Use excellent visual, communication and storytelling skills and demonstrate thought leadership by challenging the status-quo, present independently and navigate questions.
Crafts world-class software solutions, deliverables or reporting within time, scope, and budget by following established XD frameworks and practices.
Provides ongoing support throughout the end-to-end product-development lifecycle.
Communicates effectively and engages with teammates, partners and stakeholders.
Acts independently when incorporating feedback and completes tasks with support.