Experience Design Lead Senior- Native Mobile
About The Position
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an Experience Designer Lead Senior – Native Mobile (Experience Strategy Primary) within PNC’s Digital Channel – Retail organization, you will be based in Pittsburgh, PA, Cleveland, OH, Austin, TX, Philadelphia, PA or New York, NY. You will be a senior individual contributor and design leader on the Native Mobile team, you will be shaping high-impact customer experiences across iOS and Android platforms. You will also you will be responsible for elevating the end-to-end experience of the PNC Mobile app through strong leadership, collaboration, and disciplined design practices. Responsibilities require time in the office or in the field daily (Five days a week). This role will include three key Experience Design focused responsibilities: Championing experience vision, strategy, and storytelling for the PNC Mobile app while collaborating across lines of business, Defining end-to-end journeys and experience frameworks that align stakeholders and guide delivery, Driving product design quality, consistency, and best practices through expert use of Figma.
Requirements
- Extensive experience designing native mobile applications at scale
- Demonstrated leadership as a senior or lead individual contributor
- Ability to operate independently in complex, ambiguous problem spaces
- Strong collaboration skills across product, engineering, and business partners
- Experience working within agile delivery models
- Proficiency with Figma and modern design workflows
- Experience designing for regulated industries such as financial services
- Deep familiarity with mobile design systems and accessibility standards
- Experience mentoring or informally leading other designers and helping them become strong product design leaders
- University / college degree
- 8+ years of industry relevant experience
Nice To Haves
- Navigating between high-level strategic thinking and product-level details
- Establishing experience design principles and success metrics
- Journey mapping, service blueprints, and ecosystem modeling
- Designing for complex, highly regulated domains (e.g., finance, healthcare)
- Strong interaction design patterns, micro interaction thinking, and prototyping
- High fidelity UI design with an eye for visual hierarchy and clarity
- Platform native design expertise (iOS, Android, responsive web)
- Component based design and scalable UI architectures
- Mentoring senior and mid level designers to become strong product design leaders
- Shaping design culture and craft standards
- Agile Web Development
- Business Requirements Documentation (BRD)
- Digital User Experience
- IT Architecture
- JavaScript
- Wireframing
- Higher level education such as a Masters degree, PhD, or certifications is desirable.
Responsibilities
- Championing experience vision, strategy, and storytelling for the PNC Mobile app while collaborating across lines of business
- Defining end-to-end journeys and experience frameworks that align stakeholders and guide delivery
- Driving product design quality, consistency, and best practices through expert use of Figma
- Influences the process and transforms most complex tasks into intuitive, accessible and easy-to-use designs through the entire experience lifecycle, from the first-time user to the expert.
- Develops and recommends the discovery techniques of customer and business needs through contextual inquiries, and generative and quantitative research.
- Uncovers customer latent needs and creates vision to meet those needs.
- Drives and establishes the design direction and strategy.
- Leads others to execute visual, information, interaction and service design elements of the initiative that meets business and customer needs and delights customers.
- Communicates the initiative and product to others, including senior management, through user journeys, storyboards, prototypes, wireframes and other materials.
- Sets the direction for usability of new and existing products, makes adjustments to align with shifting customer expectations.
- Develops research methods and strategies, conduct studies, and present findings that will inform improvements in the customer experience.
- Coaches and mentors junior staff; Assists management team in training new staff.
Benefits
- medical/prescription drug coverage (with a Health Savings Account feature)
- dental and vision options
- employee and spouse/child life insurance
- short and long-term disability protection
- 401(k) with PNC match
- pension and stock purchase plans
- dependent care reimbursement account
- back-up child/elder care
- adoption, surrogacy, and doula reimbursement
- educational assistance, including select programs fully paid
- a robust wellness program with financial incentives
- maternity and/or parental leave
- up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- between 15 to 25 vacation days each year, depending on career level; and years of service.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
