Experience Design, Lead
About The Position
This opportunity involves exploring all aspects of a customer's experience to establish a complete understanding of their needs and preferences. This is achieved through various tools and techniques, including extensive market research, ethnographic research, and usability studies. The role requires translating research into actionable user insights for clients, designers, developers, and other stakeholders. The successful candidate will apply leading-edge principles, theories, and concepts, and contribute to the development of new ones. This position works on unusually complex problems, provides highly innovative solutions, and operates with substantial latitude for unreviewed action or decision. It also includes mentoring or supervising employees in both company and technical competencies.
Requirements
- 10+ years of experience in UX design, product design, service design, or digital strategy
- Experience leading end-to-end product design from discovery through delivery and designing enterprise tools, dashboards, workflows, or data-heavy applications
- Experience facilitating stakeholder workshops, alignment sessions, and discovery engagements
- Experience working in cross-functional teams with product managers, engineers, executives, and business stakeholders
- Experience translating complex requirements into intuitive user experiences through prototypes, wireframes, user flows, and high-fidelity designs
- Experience balancing user needs, business priorities, technical constraints, and timelines
- Experience contributing to or establishing design systems, frameworks, and reusable patterns
- Experience presenting recommendations and design rationale to senior leadership
- Ability to obtain a Secret clearance
- Bachelor’s degree in Design, Human-Computer Interaction, Psychology, Communications, or Information Science
Nice To Haves
- Experience with product strategy, prioritization, roadmap planning, and opportunity framing
- Experience with agile product development processes and iterative delivery models
- Knowledge of metrics such as adoption, task success, efficiency, satisfaction, and product outcomes
- Knowledge of design systems and component-based product ecosystems
- Ability to identify where AI can improve workflows while protecting user trust and clarity
- Ability to mentor junior designers and elevate design maturity across teams
- Ability to lead stakeholders from competing opinions to aligned decisions
- ICAgile Certified Professional (ICP), Certified Scrum Master (CSM), Human-Centered Design, or UX Research Certification
Responsibilities
- Explores all aspects of a customer's experience, establishing a complete understanding of their needs and preferences through a variety of tools and techniques, including extensive market research, ethnographic research, and usability
- Translates research into actionable user insights for clients, designers, developers, and other stakeholders
- Applies leading-edge principles, theories, and concepts
- Contributes to the development of new principles and concepts
- Works on unusually complex problems and provides highly innovative solutions
- Operates with substantial latitude for unreviewed action or decision
- Mentors or supervises employees in both company and technical competencies
Benefits
- Health benefits
- Life benefits
- Disability benefits
- Financial benefits
- Retirement benefits
- Paid leave
- Professional development
- Tuition assistance
- Work-life programs
- Dependent care
- Recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Number of Employees
5,001-10,000 employees
