Experience Design Senior Associate

JPMorgan Chase & Co. • New York, NY

1d

About The Position

Contribute to innovative experience design, blending user needs with business
goals in the dynamic environment of financial services.

As an Experience Design Senior Associate in
in investment quote screens, you
will play a pivotal role in shaping the user experience of our products and
services by leveraging your advanced knowledge of experience design principles.
Collaborating with cross-functional teams, create innovative, inclusive, and
accessible solutions that cater to a diverse range of users. As a core
contributor, align user needs with business goals. Your strong understanding of
the financial services industry and JPMC's IT systems will contribute to the
continuous improvement of our offerings, navigating complex problems and driving
strategic thinking. Your impact will be significant in the design, architecture,
and functionality of our products, ensuring a seamless and enjoyable experience
for our customers.

In this role, you will design agentic and insight-forward experiences that
surface critical product and market data such as bid–ask
spreads, yield-to-maturity (YTM), duration, credit ratings, dividend yields, P/E
ratios, crypto order books, and futures contract specifications. You will
partner closely with Product, Engineering, and Data teams to integrate market
data vendor feeds into quote and discovery surfaces, ensuring performance,
accuracy, and clarity across all supported asset classes.

A key component of the role is advancing accessibility through audible quote
experiences and inclusive design patterns—such as accessible chart
interactions, yield curve sonification, and optimized VoiceOver interfaces—so
that non-sighted investors can independently access pricing, risk, and security
details.

Requirements

• 3+ years in a user experience design or equivalent role dedicated to improving experiences with digital products and services
• Proven ability to create visually appealing and functional designs using industry-standard tools (e.g., Figma, Sketch, or Adobe Creative Suite)
• Demonstrated experience in designing and optimizing user experiences across multiple platforms, including web, mobile, and other digital channels
• Previous experience interpreting complex data and transforming it into actionable insights for informed decision-making
• Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies, with a history of creating accessible and inclusive digital experiences
• Demonstrated experience creating best-in-class audible investing experiences, including accessible pricing charts, yield curve visualizations, and VoiceOver interfaces for non-sighted investors.
• Experience and mastery designing native app and web quote screens for all investment asset classes: fixed income (US Treasuries, corporate bonds, municipal bonds), equities, funds, crypto, and futures.

Nice To Haves

• Successful completion of FINRA-administered Securities Industry Essentials (SIE) exam as proof of investing domain expertise.
• Master Degree in Design

Responsibilities

• Design and develop elegant solutions to specific interaction problems and ensure consistency across multiple products and platforms while adhering to industry best practices
• Apply advanced knowledge of information architecture and storyboarding to create user-centric designs that enhance navigation, findability, and overall user satisfaction
• Conduct data-driven analyses to inform design decisions and use data to transform raw information into valuable insights to inform decision-making
• Collaborate with cross-functional teams to incorporate inclusive design principles and accessibility guidelines to ensure our products and services cater to a diverse range of users
• Operate with an iterative design mindset and incorporate user feedback and insights to continuously improve the overall user experience of our offerings
• Assist in the analysis of market trends, user research studies, and user behavior analyses to inform design decisions and contribute to the team's strategic thinking
• Design crypto quote screens surfacing multi-exchange pricing, order book depth, 24hr volume, market cap, and network data.
• Design futures quote screens displaying contract specs, expiration dates, margin requirements, open interest, and basis spreads.
• Pioneer audible quote experiences—accessible charts, yield curve visualizations, VoiceOver interfaces—ensuring non-sighted users access pricing, yields, ratings, and market data across all asset classes.
• Design AI-driven quote experiences surfacing relevant securities data, market insights, yield opportunities, credit risks, and investment guidance across fixed income, equities, funds, crypto, and futures.
• Partner with market data vendors, pricing services, rating agencies, and analytics providers to integrate real-time feeds, bond analytics, fundamental data, and research into quote screens, managing vendor relationships and ensuring data accuracy and regulatory compliance.

Benefits

• We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level