Experience Design Lead Senior- Native Mobile

PNC•Austin, TX

20h•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an Experience Designer Lead Senior – Native Mobile (Experience Strategy Primary) within PNC’s Digital Channel – Retail organization, you will be based in Pittsburgh, PA, Cleveland, OH, Austin, TX, Philadelphia, PA or New York, NY. You will be a senior individual contributor and design leader on the Native Mobile team, you will be shaping high-impact customer experiences across iOS and Android platforms. You will also you will be responsible for elevating the end-to-end experience of the PNC Mobile app through strong leadership, collaboration, and disciplined design practices. Responsibilities require time in the office or in the field daily (Five days a week). This role will include three key Experience Design focused responsibilities: • Championing experience vision, strategy, and storytelling for the PNC Mobile app while collaborating across lines of business • Defining end-to-end journeys and experience frameworks that align stakeholders and guide delivery • Driving product design quality, consistency, and best practices through expert use of Figma. Influences the process and transforms most complex tasks into intuitive, accessible and easy-to-use designs through the entire experience lifecycle, from the first-time user to the expert. Develops and recommends the discovery techniques of customer and business needs through contextual inquiries, and generative and quantitative research. Uncovers customer latent needs and creates vision to meet those needs. Drives and establishes the design direction and strategy. Leads others to execute visual, information, interaction and service design elements of the initiative that meets business and customer needs and delights customers. Communicates the initiative and product to others, including senior management, through user journeys, storyboards, prototypes, wireframes and other materials. Sets the direction for usability of new and existing products, makes adjustments to align with shifting customer expectations. Develops research methods and strategies, conduct studies, and present findings that will inform improvements in the customer experience. Coaches and mentors junior staff; Assists management team in training new staff. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Requirements

Extensive experience designing native mobile applications at scale
Demonstrated leadership as a senior or lead individual contributor
Ability to operate independently in complex, ambiguous problem spaces
Strong collaboration skills across product, engineering, and business partners
Experience working within agile delivery models
Proficiency with Figma and modern design workflows
Experience designing for regulated industries such as financial services
Deep familiarity with mobile design systems and accessibility standards
Experience mentoring or informally leading other designers and helping them become strong product design leaders
Bachelors degree
Industry relevant experience is typically 8+ years.

Nice To Haves

Navigating between high-level strategic thinking and product-level details
Establishing experience design principles and success metrics
Journey mapping, service blueprints, and ecosystem modeling
Designing for complex, highly regulated domains (e.g., finance, healthcare)
Strong interaction design patterns, micro interaction thinking, and prototyping
High fidelity UI design with an eye for visual hierarchy and clarity
Platform native design expertise (iOS, Android, responsive web)
Component based design and scalable UI architectures
Mentoring senior and mid level designers to become strong product design leaders
Shaping design culture and craft standards
Agile Web Development
Business Requirements Documentation (BRD)
Digital User Experience
IT Architecture
JavaScript
Wireframing
Business Analytics
Creativity
Design Thinking
Effective Communications
Graphic Visualization
Group Facilitation
Product Development Life Cycle
Requirements Analysis
Solutions Development
User Experience Design
User Interface Design
Higher level education such as a Masters degree, PhD, or certifications is desirable.
Specific certifications are often required.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Responsibilities

Championing experience vision, strategy, and storytelling for the PNC Mobile app while collaborating across lines of business
Defining end-to-end journeys and experience frameworks that align stakeholders and guide delivery
Driving product design quality, consistency, and best practices through expert use of Figma
Influences the process and transforms most complex tasks into intuitive, accessible and easy-to-use designs through the entire experience lifecycle, from the first-time user to the expert.
Develops and recommends the discovery techniques of customer and business needs through contextual inquiries, and generative and quantitative research.
Uncovers customer latent needs and creates vision to meet those needs.
Drives and establishes the design direction and strategy.
Leads others to execute visual, information, interaction and service design elements of the initiative that meets business and customer needs and delights customers.
Communicates the initiative and product to others, including senior management, through user journeys, storyboards, prototypes, wireframes and other materials.
Sets the direction for usability of new and existing products, makes adjustments to align with shifting customer expectations.
Develops research methods and strategies, conduct studies, and present findings that will inform improvements in the customer experience.
Coaches and mentors junior staff; Assists management team in training new staff.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service