Experience Design - Small Business Branded Card, Executive Director

JPMorgan Chase & Co.•New York, NY

15h•$190,000 - $260,000

About The Position

As an Experience Design Executive Director in Small Business Branded Card, you will lead a team of experience design professionals in conceptualizing, structuring, and detailing offerings within the broader user journey. You will use experience design expertise to develop and implement innovative policies and processes that improve user experience and align with organizational strategy. The role sets quality benchmarks, manages asset delivery, and shapes product initiatives. You will advocate for inclusive design and accessibility, encourage collaboration, and guide the team in creating experiences for diverse users. As an interaction design expert, you will advise senior management on complex experience design matters and promote collaboration and inclusivity across multidisciplinary teams. The role also partners with business, product, and technology teams to define and launch card products and capabilities, and creates and scales customer experience systems across card portfolios. Chase is a financial services firm serving households and small businesses. Its Digital team develops products and experiences that help customers access, share, and control financial data, with attention to security, customer control, convenience, and privacy.

Requirements

At least 7 years of experience or equivalent expertise in user experience design, focusing on interaction design and information architecture.
Advanced skills in visual design, storyboarding, and data fluency, including the ability to create visually appealing and functional elements for digital products and services.
Proven leadership guiding and mentoring diverse teams of experience designers, fostering collaboration and professional growth.
Demonstrated expertise in inclusive design, accessibility guidelines, and assistive technology.
Understanding of market trends, product knowledge, and technological advancements, and the ability to apply emerging technologies and industry best practices to user experience outcomes.
Experience designing and building with AI tools.
Experience in financial services.

Nice To Haves

Experience launching new products in highly regulated environments.
Experience leading e-commerce, benefits platforms, or financial tools.
Experience with small business financial tools and products.
Experience supporting card products.

Responsibilities

Develop and implement user experience strategies aligned with business objectives, applying interaction design and information architecture expertise.
Lead, mentor, and inspire a team of experience designers; foster collaboration and support professional development through coaching and performance management.
Stay informed about industry trends, accessibility standards, and emerging technologies to drive innovation and maintain a competitive, user-centric approach.
Use key performance metrics and data fluency to inform decisions and optimize experiences for diverse customer segments.
Build relationships with stakeholders, influence decisions, and champion user-centered design principles across the organization.
Partner with business, product, and technology teams to define and launch best-in-industry card products and capabilities.
Create and scale customer experience systems across card portfolios.
Set quality benchmarks, manage asset delivery, and shape product initiatives.
Advise senior management on complex experience design matters and promote collaboration and inclusivity across multidisciplinary teams.

Benefits

Comprehensive health care coverage.
On-site health and wellness centers.
Retirement savings plan.
Backup childcare.
Tuition reimbursement.
Mental health support.
Financial coaching.
Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.

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