Director, Small Business Card Partnerships

Capital One • McLean, VA

21h • Hybrid

About The Position

Capital One is seeking a leader to drive the strategic vision, deal structuring, and operational execution of partner benefits across its Small Business Card portfolio. The role will build a compelling suite of business-oriented benefits and collaborate across business lines to support portfolio growth. It owns the partnership lifecycle, from pipeline development and outreach through negotiation, contracting, and ongoing partner management; defines a benefits roadmap with Small Business Product and Marketing; coordinates partnership launches across technology, legal, brand, and compliance; and measures partner return on investment and customer engagement to optimize results.

As a Business Director, the employee will apply strategic and analytical skills to major company challenges, develop and test strategies, and work collaboratively to affect business outcomes. General responsibilities include strategic leadership, product and pricing development, marketing, credit risk analysis, execution of business initiatives, and partnership across Capital One functions. The role is designated hybrid and requires adherence to Capital One’s hybrid policy for on-site presence at the designated office location.

Requirements

• Bachelor’s degree.
• At least 4 years of experience performing quantitative analysis.
• At least 4 years of experience performing qualitative analysis.
• At least 2 years of experience performing people management.
• At least 2 years of experience performing project management.
• Proven track record of analytical decision-making and problem solving, with a strong quantitative orientation.
• Strong business judgment, leadership, and integrity; able to make tenacious, responsible decisions.
• People leadership capability, including building and leveraging high-performing teams, fostering innovation, driving critical decisions, holding partners accountable, and delivering results.
• Strong executive written and oral communication skills, strategic influencing ability, and negotiation skills.
• Results orientation and ability to execute in an uncertain and fluid environment.
• Track record of thriving in a fast-paced, entrepreneurial, and dynamic environment.

Nice To Haves

• Master’s degree.
• At least 2 years of experience in financial services.
• At least 1 year of experience in consulting.
• Previous consulting experience is a plus.

Responsibilities

• Lead the partnership lifecycle, including pipeline generation, outbound outreach, commercial negotiation, contract execution, and ongoing partner management.
• Define the partner benefits roadmap for small business owners in collaboration with Small Business Product and Marketing leads.
• Coordinate cross-functional launches of new partnerships with technology, legal, brand, and compliance teams.
• Establish metrics to evaluate partner ROI; monitor customer engagement and optimize performance to inform future strategies.
• Develop business strategies to drive growth, profitability, and competitive success amid changing consumer and regulatory demands.
• Potentially manage, coach, and develop multiple analysts and help retain talent.
• Develop and implement product and pricing strategies for lending products, and lead product-level data modeling and analytics.
• Lead direct-to-consumer marketing for select products and set strategic intent for products distributed through retail channels.
• Build targeted insights to inform customer experiences, technology, concepts, and go-to-market strategies.
• Improve credit performance by connecting future consumer credit trends with historical behavior, creating risk models, and testing hypotheses through monitoring and analysis.
• Manage and sequence delivery of business intent, develop business requirements, execute product strategy, and oversee multiple projects and programs.
• Partner with colleagues across IT, Sales, Operations, Finance, and other functions to improve quality, volume, service, and profitability.
• Drive decisions and agreement through analytical problem solving, leadership, communication, influencing, and negotiation.
• Set and execute short- and long-term goals in a fast-paced, uncertain, and dynamic environment.

Benefits

• Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.
• Comprehensive health, financial, and other benefits supporting total well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Director