Director, Small Business Card Partnerships
About The Position
The Director, Small Business Card Partnerships will drive the strategic vision, deal structuring, and operational execution of partner benefits across Capital One’s Small Business Card portfolio. The role focuses on building a compelling suite of business-oriented benefits and collaborating across business lines to maximize portfolio growth. The position owns the end-to-end partnership lifecycle, including pipeline generation, outreach, commercial negotiation, contract execution, and ongoing partner management. It defines a partner benefits roadmap with Small Business Product and Marketing leads, coordinates cross-functional partnership launches, and establishes metrics to evaluate partner return on investment, monitor customer engagement, and optimize performance. As a Business Director, the employee will apply strategic and analytical skills to major business challenges, develop and test strategies, and work collaboratively in an environment that encourages responsibility, continuous learning, and innovation. General business responsibilities may include developing growth and profitability strategies; leading and developing analysts; shaping product, pricing, marketing, and credit risk strategies; managing execution across concurrent projects; and partnering across functions to improve business performance. The role is hybrid and subject to Capital One’s hybrid policy regarding required on-site presence at the designated office location.
Requirements
- Bachelor’s degree.
- At least 4 years of experience performing quantitative analysis.
- At least 4 years of experience performing qualitative analysis.
- At least 2 years of experience performing people management.
- At least 2 years of experience performing project management.
- Strong strategic and analytical orientation, including quantitative decision-making and problem-solving skills.
- Strong business judgment, leadership, and integrity, with the ability to make responsible decisions.
- Ability to build and leverage a high-performing team and enterprise business partnerships.
- Strong executive written and oral communication skills, strategic influencing skills, and negotiation skills.
- Results orientation and ability to execute in an uncertain, fluid, fast-paced, entrepreneurial, and dynamic environment.
Nice To Haves
- Master’s degree.
- 2 or more years of experience in financial services.
- 1 or more year of experience in consulting.
- Previous consulting experience is a plus.
Responsibilities
- Lead the partnership lifecycle from pipeline generation and outbound outreach through commercial negotiation, contract execution, and ongoing partner management.
- Define a partner benefits roadmap tailored to small business owners in collaboration with Small Business Product and Marketing leads.
- Drive cross-functional launches of new partnerships, coordinating with technology, legal, brand, and compliance teams.
- Establish key metrics to evaluate partner return on investment, monitor customer engagement, optimize performance, and inform future strategies.
- Develop business strategies that drive growth, profitability, and competitive success amid changing consumer and regulatory demands.
- Potentially manage, coach, and develop multiple analysts and help develop and retain talent.
- Develop and implement product and pricing strategies for lending products, and lead product-level data modeling and analytics.
- Lead direct-to-consumer marketing efforts for select products and develop strategic intent for products distributed through retail channels.
- Use customer insights to inform new customer experiences, technology, concepts, and go-to-market strategies.
- Improve credit performance by analyzing consumer credit trends and historical behavior, creating risk models, and testing hypotheses through monitoring and analysis.
- Manage and sequence delivery of business objectives, build business requirements, execute product strategy, and oversee multiple projects and programs concurrently.
- Partner with colleagues across IT, Sales, Operations, Finance, and other functions to improve quality, volume, service, and profitability.
- Make analytically grounded decisions, drive critical decisions, hold business partners accountable, and execute short- and long-term goals in a dynamic environment.
Benefits
- Comprehensive health, financial, and other benefits supporting total well-being; eligibility varies by employment status and management level.
- Eligible for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.
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What This Job Offers
Job Type
Full-time
Career Level
Director
