Experience Associate Manager
About The Position
The Experience Associate Manager works in T-Mobile’s company-owned Experience stores, a retail format designed to elevate service and sales. In partnership with the Experience Store Manager, this role supports Sr. Mobile Experts as a resource on new systems and tools for addressing customer needs, and champions new products and a product roadmap developed for these locations. The position helps select and coach an experience-focused team and leads team members through curated curriculum and certification programs to deliver high-quality sales and service experiences. Success requires providing exceptional customer experiences, adopting new tools and processes, driving sales outcomes, leading and inspiring teams, and producing quality results.
Requirements
- High School Diploma or GED.
- At least 18 years of age.
- Legally authorized to work in the United States.
- Coaching skills.
- Communication skills.
- Customer problem-solving skills.
- Customer service skills.
- Leadership skills.
- People management skills.
- Product knowledge.
- Receptiveness to feedback.
- Sales skills.
- Sales metrics knowledge.
Nice To Haves
- 12+ months of Neighborhood Retail Associate Manager experience.
- 12+ months of Associate Coach experience in Care.
Responsibilities
- Sell appropriate products, features, and services based on customer needs.
- Resolve customer pain points in one interaction using in-store systems and digital tools.
- Coach in all directions and provide actionable feedback that improves performance.
- Take ownership of store performance.
- Lead by example in completing training and staying up to date on product and service knowledge.
- Support Sr. Mobile Experts as a resource on new systems and tools for addressing customer needs.
- Champion new products and the product roadmap for Experience stores.
- Support and lead teams through curated curriculum and certification programs.
Benefits
- Competitive base salary and compensation package.
- Annual stock grant.
- Employee stock purchase plan.
- 401(k).
- Access to free, year-round money coaches.
- Annual bonus or periodic sales incentive or bonus, depending on role and eligibility.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Flexible spending account.
- Paid time off.
- Up to 12 paid holidays.
- Paid parental and family leave.
- Family building benefits.
- Back-up care.
- Enhanced family support.
- Childcare subsidy.
- Tuition assistance.
- College coaching.
- Short- and long-term disability coverage.
- Voluntary AD&D coverage.
- Voluntary accident coverage.
- Voluntary life insurance.
- Voluntary disability insurance.
- Voluntary long-term care insurance.
- Mobile service and home internet discounts for eligible employees.
- Pet insurance for eligible employees.
- Commuter and transit programs for eligible employees.
- Career growth opportunities.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
