Experience Associate Manager
About The Position
The Experience Associate Manager works in T-Mobile’s company-owned Experience retail stores, which are designed to elevate retail service and sales. In partnership with the Experience Store Manager, this role supports Sr. Mobile Experts as an expert resource on systems and tools for resolving customer needs, and champions new products and a product roadmap tailored to these locations. The position helps select and coach an experience-focused team and supports and leads teams through curated curriculum and certification programs to deliver high-quality sales and service experiences. The role requires providing exceptional customer experiences, adopting new tools and processes, driving sales outcomes, leading and inspiring teams, and producing quality results.
Requirements
- High school diploma or GED.
- Coaching skills.
- Communication skills.
- Customer problem-solving skills.
- Customer service skills.
- Leadership skills.
- People management skills.
- Product knowledge.
- Receptiveness to feedback.
- Sales skills.
- Sales metrics knowledge.
- At least 18 years of age.
- Legally authorized to work in the United States.
Nice To Haves
- 12 or more months of experience as a Neighborhood Retail Associate Manager.
- 12 or more months of experience as an Associate Coach.
Responsibilities
- Sell appropriate products, features, and services based on customer needs.
- Resolve customer pain points in one interaction using in-store systems and digital tools.
- Coach in all directions and provide actionable feedback that improves performance.
- Take ownership of store performance.
- Lead by example in completing training and staying up to date on product and service knowledge.
- Support Sr. Mobile Experts as a resource on systems and tools for researching and resolving customer needs.
- Champion new products and a product roadmap developed for Experience stores.
- Help select and coach an experience-focused team.
- Support and lead teams through curated curriculum and certification programs.
Benefits
- Competitive base salary and compensation package.
- Annual stock grant.
- Employee stock purchase plan.
- 401(k).
- Access to free, year-round money coaches.
- Medical, dental, and vision insurance.
- Flexible spending account.
- Paid time off and up to 12 paid holidays.
- Paid parental and family leave.
- Family building benefits.
- Back-up care and enhanced family support.
- Childcare subsidy.
- Tuition assistance and college coaching.
- Short- and long-term disability coverage.
- Voluntary AD&D, accident, life, disability, and long-term care coverage.
- Mobile service and home internet discounts for eligible employees.
- Pet insurance for eligible employees.
- Commuter and transit programs for eligible employees.
- Annual bonus or periodic sales incentive or bonus, depending on role and eligibility.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
