Experience Associate Manager
About The Position
The Experience Associate Manager works in T-Mobile’s company-owned Experience stores, a retail format designed to elevate service and sales. The role supports Sr. Mobile Experts as a resource on systems and tools used to resolve customer needs, and champions new products and a product roadmap tailored to these locations. In partnership with the Experience Store Manager, the Associate Manager helps select and coach an experience-focused team and leads teams through curated curriculum and certification programs. The role is expected to provide exceptional customer experiences, adopt new tools and processes, drive sales outcomes, inspire teams, and deliver quality results. The stated Total Target Cash Earnings Opportunity is $69,608–$109,523. The National Base Pay Range is $28.85–$48.04; actual starting pay varies based on factors including work location, qualifications, and experience. The role does not require travel. It is not DOT regulated or safety sensitive.
Requirements
- High school diploma or GED.
- Required skills: coaching, communication, customer problem solving, customer service, leadership, people management, product knowledge, receptiveness to feedback, sales, and sales metrics.
- At least 18 years of age.
- Legally authorized to work in the United States.
Nice To Haves
- 12 or more months of Neighborhood Retail Associate Manager experience.
- 12 or more months of Associate Coach experience.
Responsibilities
- Sell appropriate products, features, and services based on customer needs.
- Resolve customer pain points in one interaction using in-store systems and digital tools.
- Coach in all directions and provide actionable feedback that improves performance.
- Take ownership of store performance.
- Lead by example in completing training and staying current on product and service knowledge.
- Support Sr. Mobile Experts as a resource on systems and tools for solving customer needs.
- Champion new products and the product roadmap developed for Experience stores.
- Help select and coach an experience-focused team.
- Support and lead teams through curated curriculum and certification programs.
Benefits
- Competitive base salary and compensation package.
- Annual stock grant.
- Employee stock purchase plan.
- 401(k).
- Access to free, year-round money coaches.
- Annual bonus or periodic sales incentive or bonus for eligible employees, depending on role.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Flexible spending account.
- Paid time off.
- Up to 12 paid holidays.
- Paid parental and family leave.
- Family building benefits.
- Back-up care.
- Enhanced family support.
- Childcare subsidy.
- Tuition assistance.
- College coaching.
- Short- and long-term disability coverage.
- Voluntary AD&D coverage.
- Voluntary accident coverage.
- Voluntary life insurance.
- Voluntary disability insurance.
- Voluntary long-term care insurance.
- Mobile service and home internet discounts for eligible employees.
- Pet insurance for eligible employees.
- Commuter and transit programs for eligible employees.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
