Expeditor

Invited•Austin, TX

25d

About The Position

The Expeditor ensures the efficient flow of food from the kitchen to the dining area by coordinating dish preparation and presentation, checking food quality, and delivering orders promptly. The role supports smooth kitchen operations and exceptional dining experiences for members and guests. It reports to the Kitchen Manager, Sous Chef, or Executive Chef. The Expeditor coordinates kitchen and front-of-house teams, manages order tickets, accommodates special requests and dietary restrictions, and helps maintain clean, organized work areas. The role also supports staff training, service recovery, member and guest service, and a positive team environment. Employees may be assigned additional duties and are expected to follow company and club policies, safety practices, and uniform standards.

Requirements

Strong communication skills and ability to follow instructions accurately.
Attention to detail and commitment to high quality and presentation standards.
Ability to multitask and work efficiently under pressure in a fast-paced environment.
Ability to stand, walk, and perform physical activities for extended periods.
Ability to work in varying temperatures and environments, with potential exposure to dust, fumes, or gases.
Ability to climb ladders; squat, kneel, reach, grasp, twist, bend, and fold or unfold as required.
Ability to lift, carry, push, and pull up to 100 pounds occasionally.
Ability to communicate effectively, including talking and hearing, with sufficient visual acuity.

Nice To Haves

High school diploma or equivalent.
At least 1 year of experience as an expeditor or in a similar role.

Responsibilities

Oversee expediting during meal periods and ensure dishes are delivered accurately and on time.
Coordinate dish timing and presentation with kitchen staff according to order tickets.
Check dishes for quality, portioning, and presentation before they leave the kitchen.
Communicate with front-of-house staff, chefs, cooks, and servers to support efficient service.
Monitor food quality, including taste, appearance, temperature, and portion size, and promptly address issues.
Ensure dishes meet special requests and dietary restrictions.
Keep the expediting area organized and clean, with necessary tools and equipment available; assist with cleaning kitchen and dining areas as needed.
Organize order tickets and ensure they are processed efficiently.
Assist in training new kitchen and service staff on expediting procedures and quality standards.
Collaborate with the team to fulfill orders accurately and promptly.
Interact professionally with members and guests, accommodating changes and last-minute requests.
Support fellow employees and contribute to a positive team environment.
Assist members and guests and deliver the 3-steps of service.
Resolve member and guest complaints professionally, notify management of issues, and practice effective service recovery.
Complete additional duties as assigned by management.
Follow company, club, and department policies, procedures, instructions, and safe working practices.
Maintain professionalism and commitment to excellence in interactions with members, colleagues, and staff.
Take initiative in personal and professional growth and maintain required certifications relevant to the role.
Address and resolve challenges using available resources, working with regional and corporate teams to support club operations.
Attend daily briefings and participate in required activities.
Wear a clean, neat uniform that meets club standards.