Amway Grand Plaza Kitchen by Wolfgang Puck Expeditor

AHC Hospitality•Grand Rapids, MI

3d•Onsite

About The Position

The Expediter role is responsible for the smooth and efficient flow of food from the kitchen to the dining room while maintaining the restaurant's standards for quality, accuracy, presentation, and timing. This role acts as the key communication link between the culinary and front-of-house teams by coordinating ticket flow, organizing plating, verifying order accuracy, and maintaining urgency during service. The Expediter supports a high level of guest satisfaction by ensuring every dish leaves the kitchen complete, properly presented, and delivered in a timely manner. The Expediter fosters teamwork, professionalism, and clear communication throughout service.

Requirements

Strong verbal communication and interpersonal skills
Ability to multitask and maintain organization in a fast-paced environment
Exceptional attention to detail and plate presentation standards
Strong sense of urgency and time management skills
Ability to remain calm and professional under pressure
Working knowledge of food menu items and common allergens
Ability to read and interpret kitchen tickets accurately while keeping them organized on the kitchen delivery system
Strong teamwork and collaboration skills across front and back-of-house operations
Problem solving and decision-making abilities during active service periods
Ability to prioritize multiple tasks while maintaining accuracy and consistency
Basic understanding of kitchen operations, service flow, and dining room pacing
Professional and positive attitude with a guest focused mindset
Ability to give and receive direction clearly and respectfully
Flexibility to work nights, weekends, holidays, and high-volume service periods
6 months to 1 year restaurant or culinary experience required
High School Diploma

Nice To Haves

Experience in upscale or high-volume restaurant environments preferred
ServeSafe Food Handler or Food Manager certification preferred

Responsibilities

Coordinate and manage the flow of food orders between the kitchen and front-of-house team during service
Organize and prioritize tickets to ensure accurate timing and efficient execution of all orders
Inspect all plates for presentation, accuracy, portioning, and quality standards before leaving the kitchen
Communicate clearly and professionally with chefs, line cooks, servers, bartenders, server assistants, and leadership throughout service
Ensure all modifiers, allergies, dietary restrictions, and special requests are executed correctly
Maintain strong awareness of ticket times and assist in pacing courses appropriately
Call and direct servers and server assistants for organized food delivery to guests
Monitor kitchen readiness and communicate any delays, shortages, and any other concerns to management and service staff
Assist in maintaining cleanliness, organization, and sanitation of the Expo line and surrounding work areas
Support teamwork and maintain composure in a fast paced, high-volume environment
Uphold restaurant standards for hospitality, professionalism, urgency, and guest satisfaction
Assist with setup, stocking, and breakdown of the Expediter station before and after service
Ensure proper garnishes, sauces, accompaniments, and final touches are included with each dish
Help minimize errors, re-fires, waste, and inconsistencies through proactive communication and attention to detail
Follow all company safety, sanitation, and food handling procedures consistent with local health regulations
Ability to read, follow, and implement written and verbal instructions
Be properly dressed in uniform and maintain a clean and professional appearance throughout your shift
Assist in training new employees and managers regarding the scope of the duties of your position
Attend pre-shift meetings and retain information presented in those meetings
Perform in house janitorial cleaning such as sweeping, mopping, trash removal and general cleanliness duties as directed by the management team