Amway Grand Plaza Front Office Supervisor

AHC Hospitality•Grand Rapids, MI

2d•Onsite

About The Position

This leadership role provides the highest level of service for all our guests at the front desk and other front office related areas (Concierge, PBX, and Bell Stand). While working efficiently and effectively with front desk agents this position displays above and beyond care for all associates and guests that they may come in contact with, while maintaining a professional manner.

Requirements

Must be able to stand for 8 hours.
Ability to read and maintain a department budget
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
High school diploma or equivalent required.
Related experience is required.
Is regularly required to stand and walk.
Is required to use hands and fingers to handle or feel objects.
Is required to frequently reach with hands and arms
Is regularly required to talk or listen.
Must occasionally lift and/or move up to 25 pounds

Nice To Haves

College degree preferred.
OnQ PMS experience preferred.

Responsibilities

Operate SMS lodging system.
Check-in and checkout large volume of guests.
Manage phone calls from guestrooms/outside lines.
Follow cash handling/banking outlined by general cashier.
Resolve guest concerns at first contact.
Attend departmental meetings.
Follow AHC handbook policies and standard operating procedures.
Actively working, always looking for ways to assists guests and going above and beyond to provide guest service.
Ensuring the quality and level of service that the General Manager, Director of Front Office, Rooms Manager and Manager on Duty and Guests expect is excellent and follows our company standards and policies.
Reads or listens to Daily Meetings.
Uses other AHC hotels and staff as resources.
Complete all daily responsibilities/cleaning task list.
Reporting any unusual behavior or issues to management.
Daily check-in/out.
Answering phone calls.
Following a checklist and all procedures.
Assisting with reviews
Assisting with interviews
Knowledge of current department budget.
Handling confidential guest information.
Follow our hotel green policies.
Ensure trash/recyclables are taken out.
Follow AHC guest service standards.
Actively work with department staff, while following all departmental rules.
Any other additional responsibilities that may be asked by General Manager, Director of Front Office, Rooms Manager and Manager on Duty or Supervisor.