Front Office Supervisor

Omni Hotels & Spas • Chicago, IL

7d • Onsite

About The Position

The Front Office Supervisor role involves working in Front Desk and Guest Services areas to ensure all Omni policies, procedures, and standards are met. This role also includes training, developing, and motivating staff. The supervisor must be thoroughly acquainted with all check-in policies and procedures, experienced with various guest scenarios, and familiar with all technical equipment related to the Front Desk, hotel facilities, and offerings. A key aspect of the role is understanding the influence and importance of all departments on the Front Desk. The supervisor is responsible for training new associates, running the desk in the absence of the Manager, and performing rooms control duties. Broad knowledge of Opera Cloud, Synergy, Canary, and Key Card systems is required, as is familiarity with all reservation special packages, radio codes, and emergency procedures. The role also includes responsibility for covering MOD shifts.

Requirements

• Attain a high propensity for customer service.
• Previous cash handling experience.
• Ability to stand for prolonged periods of time.
• Broad knowledge of Opera Cloud, Synergy, Canary, and Key Card systems.
• Familiar with all reservation special packages.
• Understand all radio codes and emergency procedures.
• Ability to lift, pull, push, carry up to 50lbs without assistance.

Nice To Haves

• Previous front desk experience preferred.
• Previous supervisory experience preferred.

Responsibilities

• Be thoroughly acquainted with all check-in policies and procedures.
• Be experienced with various guest scenarios.
• Be familiar with all technical equipment related to the Front Desk.
• Be familiar with all hotel facilities and offerings.
• Understand the influence and importance of all departments on the Front Desk.
• Responsible for the training of new associates.
• Must be able to run the desk in absence of the Manager.
• Understand and be able to perform rooms control duties.
• Cover MOD shifts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed