Expeditor

Universal Weather and Aviation•Carlstadt, NJ

23d•$18 - $20•Onsite

About The Position

The expeditors’ primary role is to manage the “Order Management Process” while adhering to all HACCP, local, and state food safety practices. This includes receiving orders, disseminating the information, communicating actions needed for the order, creating shopping and production sheets as well as direct communication with the customer, local kitchen team, and Guest Services team. The Expeditor is responsible for prioritizing orders, quality assurance, order completeness, appropriate packaging and labeling, delivery timing, miscellaneous procurement, and the overall compliance with the system’s specifications associated with Air Culinaire Worldwide’s orders. The Expeditor is responsible for verifying that food quality and specifications match the kitchen issued specification in the software system. The Expeditor is responsible for carefully checking all food quality, checking against specifications and ensuring that the food matches the presentation provided in the specifications. ACW is utilizing Shipday for all its logistical information. All employees who are organizing or delivering catering are required to use Shipday for all order logistics and deliveries to include delivery photo at point of delivery and the name of the recipient at point of delivery. Cell phones are made available for all company business related tasks. Additionally, the Expeditor will participate in the process of directly serving the Air Culinaire customers by phone, email and in-person (as applicable) and obtain feedback from them regarding our product and service. The Expeditor is responsible for relaying feedback and suggestions to the Catering Director or General Manager to continue to monitor, maintain and improve quality as a primary responsibility in this role. They will be the central kitchen captains of quality and accuracy as well as the on-site problem solver in the event of situations arising that require immediate action. The Expeditor will solve all issues following company procedures related to customer quality, satisfaction, safety, and cost. Further responsibilities may include picking up supplies as needed in the course of business and routine vehicle cleaning and maintenance. Understand and maintain quality control and food-safety procedures of food products during delivery. Dress professionally and within the guidelines of ACW procedures including the company approved uniform. Assist with the assembly of silverware units and stocking of items in the kitchens while maintaining the shopping lists, runs at least 3-days in advance of delivery – and maintain the “shopping shelf” where retail items are held for fulfillment. Meet weekly with the GM to ensure ACW standards and procedures are accurately reflected in their day-to-day operations. Safely operate company vehicles and drive in compliance with all local and federal laws and regulations. Cross-train to be able to prepare or produce food in the kitchen, or drive, as a secondary duty when business is slow and staffing shortages occur. All other duties as assigned by the General Manager.

Requirements

High School diploma is required.
Previous face-to-face customer service experience in the aviation, food services, or hospitality industry is essential.
Excellent verbal and written communications skills.
Proficient in email, Internet use, and basic office software programs.
Prior knowledge of aviation terminology preferred.
FDA Regulations and safe food handling required.
Must possess a sense of priority at all times.
Ability to work in a fast-paced environment while maintaining attention to details.
Prior hospitality/food expeditor and delivery experience preferred.
Must have a clear driving record.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to apply good judgement understanding to carry out instructions furnished in written, oral, or diagram form.
Regularly required to sit, talk, or listen.
Frequently required to use hands to handle, reach, and carry with hands and arms.
Required to stand and walk.
Must lift and/or move up to 40 pounds.

Nice To Haves

Prior knowledge of aviation terminology preferred.
Prior hospitality/food expeditor and delivery experience preferred.

Responsibilities

Manage the “Order Management Process” while adhering to all HACCP, local, and state food safety practices.
Receive orders, disseminate the information, and communicate actions needed for the order.
Create shopping and production sheets.
Direct communication with the customer, local kitchen team, and Guest Services team.
Prioritize orders, ensure quality assurance, order completeness, appropriate packaging and labeling, and delivery timing.
Perform miscellaneous procurement.
Ensure overall compliance with system’s specifications associated with Air Culinaire Worldwide’s orders.
Verify that food quality and specifications match the kitchen issued specification in the software system.
Carefully check all food quality against specifications and ensure that the food matches the presentation provided in the specifications.
Use Shipday for all order logistics and deliveries, including delivery photo at point of delivery and the name of the recipient.
Participate in directly serving Air Culinaire customers by phone, email and in-person (as applicable) and obtain feedback.
Relay feedback and suggestions to the Catering Director or General Manager.
Act as central kitchen captains of quality and accuracy.
Serve as the on-site problem solver in the event of situations requiring immediate action.
Solve all issues following company procedures related to customer quality, satisfaction, safety, and cost.
Pick up supplies as needed.
Perform routine vehicle cleaning and maintenance.
Understand and maintain quality control and food-safety procedures of food products during delivery.
Dress professionally and within the guidelines of ACW procedures including the company approved uniform.
Assist with the assembly of silverware units and stocking of items in the kitchens.
Maintain shopping lists, running them at least 3-days in advance of delivery.
Maintain the “shopping shelf” where retail items are held for fulfillment.
Meet weekly with the GM to ensure ACW standards and procedures are accurately reflected in day-to-day operations.
Safely operate company vehicles and drive in compliance with all local and federal laws and regulations.
Cross-train to prepare or produce food in the kitchen, or drive, as a secondary duty when business is slow and staffing shortages occur.
Perform other duties as assigned by the General Manager.