Expeditor

Evans Global Aviation LLC•City of White Plains, NY

19d•$18 - $20

About The Position

The Expeditor manages the order management process while following HACCP and local and state food-safety practices. The role covers receiving and disseminating orders, communicating the actions needed to fulfill them, preparing shopping and production sheets, and communicating directly with customers, the local kitchen team, and Guest Services. The Expeditor oversees order prioritization, quality assurance, completeness, packaging and labeling, delivery timing, miscellaneous procurement, and compliance with order specifications. They verify that food quality and presentation match the kitchen-issued specifications in the software system. They use Shipday for order logistics and deliveries, including recording a delivery photo and recipient name at the delivery point. Company cell phones are provided for business-related tasks. The role also involves serving customers by phone, email, and in person as applicable; gathering feedback; and relaying feedback and suggestions to the Catering Director or General Manager to help maintain and improve quality. The Expeditor serves as a central point of kitchen quality and accuracy and resolves on-site problems in accordance with company procedures relating to customer quality, satisfaction, safety, and cost. Other duties may include picking up supplies, cleaning and maintaining vehicles, assembling silverware units, stocking kitchen items, maintaining shopping lists at least three days ahead of delivery, and maintaining the retail-item shopping shelf. The Expeditor meets weekly with the General Manager to ensure company standards and procedures are reflected in operations. They safely operate company vehicles and may cross-train in food preparation or driving as secondary duties when business is slow or staffing shortages occur. Additional duties may be assigned by the General Manager. Success is assessed through performance reviews conducted twice per year, considering specific job responsibilities and the company’s core service goals: stellar customer service, integrity and accountability, entrepreneurial spirit, and teamwork commitment. The role requires flexibility to work weekends and holidays and travel in accordance with the current company travel policy. Candidates must complete a background check, motor vehicle record check, drug test, and E-Verify process. The company describes itself as promote-from-within, with career advancement opportunities for top performers.

Requirements

High school diploma.
Previous face-to-face customer service experience in aviation, food services, or hospitality.
Excellent verbal and written communication skills.
Proficiency with email, internet use, and basic office software programs.
Knowledge of FDA regulations and safe food handling.
Ability to prioritize, work in a fast-paced environment, and maintain attention to detail.
Clear driving record.
Ability to travel in accordance with the current company travel policy.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
Ability to use good judgment and carry out written, oral, or diagrammatic instructions.
Ability to sit, talk, or listen; use hands to handle, reach, and carry; and stand and walk.
Ability to lift and/or move up to 40 pounds.
Ability to work weekends and holidays.
Successful completion of a background check, motor vehicle record check, drug test, and E-Verify process.

Nice To Haves

Prior knowledge of aviation terminology.
Prior hospitality or food expediting experience.
Prior delivery experience.

Responsibilities

Manage the order management process while following HACCP and local and state food-safety practices.
Receive and disseminate orders, communicate required actions, and prepare shopping and production sheets.
Communicate with customers, the local kitchen team, and Guest Services about orders.
Prioritize orders and ensure order quality, completeness, packaging, labeling, delivery timing, and compliance with specifications.
Verify food quality and presentation against kitchen-issued specifications in the software system.
Use Shipday for order logistics and deliveries, including capturing a delivery photo and recipient name at the point of delivery.
Serve customers by phone, email, and in person as applicable, and obtain feedback about products and service.
Relay customer feedback and suggestions to the Catering Director or General Manager to support quality improvement.
Act as a central point of kitchen quality and accuracy and resolve on-site problems according to company procedures.
Follow procedures addressing customer quality, satisfaction, safety, and cost when resolving issues.
Pick up supplies as needed and perform routine vehicle cleaning and maintenance.
Maintain food quality control and food-safety procedures during delivery.
Wear professional attire and the company-approved uniform in accordance with company procedures.
Assist with assembling silverware units and stocking kitchen items.
Maintain shopping lists at least three days ahead of delivery and maintain the shopping shelf for retail items.
Meet weekly with the General Manager to ensure company standards and procedures are reflected in daily operations.
Safely operate company vehicles and comply with local and federal laws and regulations.
Cross-train to prepare or produce food in the kitchen or drive as a secondary duty when business is slow or staffing shortages occur.
Perform other duties as assigned by the General Manager.