Expatriate Specialist I - Japanese bilingual, California – hybrid (primarily virtual)

Fifth Third Bank • Virtual - California, CA

5d • Hybrid

About The Position

Administers the retail aspects of international banking and sales of bank products to expatriate customers including depository accounts, account transactions, international wire transfers and foreign currency transactions, credit cards and coordinates car loan and mortgage loan products as well as Fifth Third Securities products with Fifth Third internal partners. Develops and maintains relationships with International corporate clients and prospects Bancorp-wide to grow revenue. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

Requirements

• Bachelor's Degree or equivalent experience required.
• English and bilingual language skills (Japanese and German preferred) including the ability to speak, read, write and use computer software in a second language on a professional level required.
• Typically requires 1 to 2 years of professional work experience dealing with financial services.
• Prior banking experience strongly preferred.
• Ability to properly type, edit and proof general business correspondence and prepare reports.
• Attention to detail; strong sales ability; strong interpersonal skills; ability to prioritize multiple tasks required.
• Experience with Word and Excel required.
• Must be able to work efficiently in a fast-paced environment
• This position requires SAFE Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS).

Responsibilities

• Identifies opportunities and develops strategies to market retail banking products and services to expatriates.
• Responsible for retaining and attracting new customers throughout the Bancorp by selling and marketing all retail products.
• Consistently meet or exceed sales and profit goals set for the area.
• Calls on corporate clients and individuals to sell bank products.
• Refers commercial business opportunities to appropriate Relationship Managers and follows up on referrals received from other areas.
• Opens accounts, communicate customs and practices of the U.S. banking system to international clients, develops explanatory literature in foreign languages, publishes a newsletter targeted to international clients.
• Communicates professionally with customers and bank employees to resolve account questions, issues or problems.
• Performs seminars in native languages and English regarding retail and international services offered by Fifth Third.
• Responds to international transaction requests for individuals including expatriate loans and accounts and individual international currency or wire requests.
• Pursues workflow process improvements internally and with clients.
• Promotes foreign exchange to expatriates.
• Acts as the back up for the International Relationship Managers.
• Coordinate and support various projects.
• Attend programs and seminars with state and local economic development agencies, chambers of commerce and local trade groups promoting foreign investment.

Benefits

• Comprehensive benefits and differentiated compensation offerings
• Eligible to participate in an incentive compensation plan
• Extensive benefits programs designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree