Cybersecurity Support Specialist (Bilingual Japanese)

Toyota Tsusho Systems•Plano, TX

About The Position

This role serves as a primary interface for customers, both internal and external, on cybersecurity-related topics. The specialist will manage and triage client inquiries, partnering with internal security engineers to provide clear, client-facing responses. A key aspect of the role involves understanding customer requirements and pain points to align security solutions with business needs. The position requires leading or supporting customer discussions, status updates, and incident briefings in both English and Japanese, and providing guidance on security best practices, tools, and risk mitigation strategies. The specialist will also monitor security systems, respond to incidents, maintain compliance, document findings, and support the rollout of new security tools for Japan affiliates. Opportunities for process improvement and Kaizen are also part of the role.

Requirements

College degree
3-5 years of experience in a technical position
Proven experience engaging directly with customers or stakeholders (e.g., incident communication, service delivery, technical advisory)
Ability to translate technical cybersecurity topics into clear, business-oriented communication for non-technical audiences
Bilingual Japanese and English
Experienced in working directly with clients and managing supplier relationships.
Strong analytical, problem-solving, and communication skills
Act with integrity and professionalism.
Excellent verbal and written communication skills.
Excellent interpersonal, negotiation, and conflict resolution skills.
Excellent organizational skills, attention to detail
Ability to prioritize tasks and to delegate them when appropriate.
Problem Solving/Analysis skills.
Proficient with Microsoft Office Suite.
Ability to maintain the highest degree of confidentiality and discretion when handling sensitive information.

Nice To Haves

Prior experience as a Technical Lead is a plus.
Foundational knowledge of cybersecurity, networking, or IT support (CompTIA Security+, Network+, or equivalent coursework is a plus)
Prior experience working between US and Japan business environments
Experience with ticketing systems (Jira, ServiceNow, Zendesk, etc.)

Responsibilities

Manage and triage incoming client inquiries; track them through resolution
Partner with internal security engineers to gather technical answers and translate them into clear client-facing responses
Serve as a primary interface for customers (internal/external) on cybersecurity-related topics.
Understand customer requirements, and pain points to align security solutions with business needs.
Lead or support customer discussions, status updates, and incident briefings in both English and Japanese.
Provide advisory and guidance to customers on security best practices, tools, and risk mitigation strategies.
Build trusted relationships with customers and stakeholders to enhance satisfaction and service delivery quality.
Monitor security systems (firewalls, intrusion detection, antivirus) to identify and respond to breaches or anomalies.
Respond promptly to security incidents, investigate breaches, document findings, and implement corrective actions.
Maintain and support security compliance aligned with global and local security standards.
Document security incidents, investigations, and solutions, generating reports for management and regulatory purposes.
Support Japan affiliates roll out new security tools and support existing tools.
Identify opportunities for process improvement, and work with the team in implementing changes.
Conduct regular communication and assist with members' root cause analysis and implementation of Kaizen.