Cybersecurity Support Specialist (Bilingual Japanese)

Toyota Tsusho Systems•Plano, TX

About The Position

This role involves managing and triaging client inquiries related to cybersecurity, partnering with internal security engineers to provide clear client-facing responses, and serving as a primary interface for customers on cybersecurity topics. The specialist will understand customer requirements to align security solutions with business needs, lead or support customer discussions in both English and Japanese, and provide guidance on security best practices. The position also includes monitoring security systems, responding to incidents, maintaining compliance, documenting findings, supporting the rollout of new security tools for Japan affiliates, and identifying opportunities for process improvement. The role requires acting with integrity, professionalism, and strong communication, interpersonal, organizational, and problem-solving skills. Proficiency in Microsoft Office Suite and the ability to maintain confidentiality are essential.

Requirements

College degree
3-5 years of experience in a technical position
Proven experience engaging directly with customers or stakeholders (e.g., incident communication, service delivery, technical advisory)
Ability to translate technical cybersecurity topics into clear, business-oriented communication for non-technical audiences
Bilingual Japanese and English
Experienced in working directly with clients and managing supplier relationships
Strong analytical, problem-solving, and communication skills
Proficient with Microsoft Office Suite
Ability to maintain the highest degree of confidentiality and discretion when handling sensitive information

Nice To Haves

Prior experience as a Technical Lead is a plus
Foundational knowledge of cybersecurity, networking, or IT support (CompTIA Security+, Network+, or equivalent coursework is a plus)
Prior experience working between US and Japan business environments
Experience with ticketing systems (Jira, ServiceNow, Zendesk, etc.)

Responsibilities

Manage and triage incoming client inquiries; track them through resolution
Partner with internal security engineers to gather technical answers and translate them into clear client-facing responses
Serve as a primary interface for customers (internal/external) on cybersecurity-related topics
Understand customer requirements, and pain points to align security solutions with business needs
Lead or support customer discussions, status updates, and incident briefings in both English and Japanese
Provide advisory and guidance to customers on security best practices, tools, and risk mitigation strategies
Build trusted relationships with customers and stakeholders to enhance satisfaction and service delivery quality
Monitor security systems (firewalls, intrusion detection, antivirus) to identify and respond to breaches or anomalies
Respond promptly to security incidents, investigate breaches, document findings, and implement corrective actions
Maintain and support security compliance aligned with global and local security standards
Document security incidents, investigations, and solutions, generating reports for management and regulatory purposes
Support Japan affiliates roll out new security tools and support existing tools
Identify opportunities for process improvement, and work with the team in implementing changes
Conduct regular communication and assist with members' root cause analysis and implementation of Kaizen