Exhibitor Services Coordinator

ASM Global•Denver, CO

6d•$25 - $28

About The Position

The Exhibitor Services Coordinator manages utility services—including electrical, telecommunications, water, gas, and related utilities—for exhibitors, show management, and event clients from advance planning through event closeout. Coordinators manage their assigned orders and events by documenting requirements, communicating them to installing departments, verifying services on-site, and ensuring accurate billing. The position serves as a primary contact for utility service orders, reviews booth layouts and prepares marked-up floor plans, coordinates service requirements with internal departments, and staffs the Exhibitor Services Desk during assigned event hours. The coordinator also addresses customer concerns, audits services in use, processes payments and charges, and prepares event billing summaries by the closeout deadline. This role requires at least three years of customer service, event coordination, or administrative experience, along with billing and payment-processing experience. A high school diploma or GED is preferred. Work hours are dictated by events and include irregular nights and weekends. The position involves sitting, walking and standing on cement floors, climbing stairs, some bending, pushing, pulling and stooping, and lifting objects up to 50 pounds to desk level. The role may be subject to adverse conditions and requires use of a two-way hand-held radio.

Requirements

At least 3 years of experience in customer service, event coordination, or administrative work.
Experience with billing, payment processing, and accurate calculation of charges.
Ability to read and mark up floor plans; training is provided.
Clear written and verbal communication in English.
Ability to prioritize urgent requests.
Demonstrated dependability and reliability.
Intermediate computer skills, including the ability to create Word documents and Excel spreadsheets.
Proficiency in Microsoft Word, Excel, and Outlook.
Ability to meet the physical demands of the position, including lifting objects up to 50 pounds to desk level.

Nice To Haves

High school diploma or GED.
Experience with Momentus or similar event software.

Responsibilities

Serve as a primary point of contact for utility service orders and explain ordering procedures, deadlines, pricing, and facility policies.
Respond to internal and external requests within department response standards and follow up on incomplete or conflicting orders before move-in.
Review booth layouts against ordered services and prepare accurate marked-up floor plans for installing departments.
Communicate service requirements and changes to electricians, engineers, IT, and other departments, and confirm receipt.
Staff the Exhibitor Services Desk during assigned event hours and process on-site orders and changes accurately for billing and installation.
Respond professionally to customer concerns and promptly escalate unresolved issues and safety concerns to the Exhibitor Services Manager.
Audit the show floor to verify that services in use are ordered and paid for, and process charges and collect payment before the show closes.
Enter orders, calculate charges, and process payments accurately.
Finalize utility charges and prepare event summaries for billing by the closeout deadline.
Follow department procedures and perform other related duties as assigned.

Benefits

$500 signing bonus after completion of 30 days and an additional $500 bonus upon successful completion of 90 days of service.
Generous paid time off and holiday pay.
Health, dental, and vision insurance, eligible upon hire.
401(k) investment plan with an employer match of up to 4%.
Healthcare reimbursement and flexible spending plans.
Employer-paid and supplemental life insurance.
Short- and long-term disability insurance available.
RTD Eco Pass for full-time employees.
Tuition reimbursement program.
Employee assistance program.