Exhibitor Services Coordinator

Legends Global•Denver, CO

About The Position

The Exhibitor Services Coordinator manages utility services—including electrical, telecommunications, water, gas, and related utilities—for exhibitors, show management, and event clients, from advance planning through event closeout. Coordinators manage assigned orders and events by documenting requirements, communicating them to installing departments, verifying services onsite, and ensuring accurate billing. The position serves as a primary contact for utility service orders and staffs the Exhibitor Services Desk during assigned event hours. The role requires event-driven working hours, including irregular nights and weekends. Physical demands include extended periods of sitting, walking or standing on cement floors, climbing stairs, and some bending, pushing, pulling, and stooping to assist with utility-service installation. The employee must be able to lift objects up to 50 pounds to desk level and may be subject to adverse conditions. The role requires use of a two-way hand-held radio. Compensation is dependent on experience and ranges from $25.00 to $28.00. The position is hourly and non-exempt. Employment is contingent upon providing documentation verifying authorization to work in the United States and successfully completing a background and credit check.

Requirements

At least 3 years of experience in customer service, event coordination, or administrative work.
Experience with billing, payment processing, and accurate calculation of charges.
Ability to read and mark up floor plans; training is provided.
Clear written and verbal communication in English.
Ability to prioritize urgent requests.
Demonstrated dependability and reliability.
Intermediate computer skills, including the ability to create Word documents and Excel spreadsheets.
Proficiency in Microsoft Word, Excel, and Outlook.
Ability to meet the physical demands of the position, including lifting objects up to 50 pounds to desk level.

Nice To Haves

High school diploma or GED (preferred).
Experience with Momentus or similar event software.

Responsibilities

Serve as a primary point of contact for utility service orders and explain ordering procedures, deadlines, pricing, and facility policies.
Respond to external and internal requests within department response standards, and follow up on incomplete or conflicting orders before move-in.
Review booth layouts against ordered services and prepare accurate marked-up floor plans for installing departments.
Communicate service requirements and changes to electricians, engineers, IT, and other departments, and confirm receipt.
Staff the Exhibitor Services Desk during assigned event hours.
Process onsite orders and changes, ensuring they are billed and installed accurately.
Respond professionally to customer concerns and promptly escalate unresolved issues and safety concerns to the Exhibitor Services Manager.
Audit the show floor to verify that all services in use are ordered and paid for.
Process charges and collect payment before the show closes.
Accurately enter orders, calculate charges, and process payments.
Finalize utility charges and prepare event summaries for billing by the closeout deadline.
Follow department procedures and perform other related duties as assigned.

Benefits

$500 signing bonus after completion of 30 days and an additional $500 bonus upon successful completion of 90 days of service.
Paid time off and holiday pay.
Health, dental, and vision insurance, eligible upon hire.
401(k) investment plan with employer match of up to 4%.
Healthcare reimbursement and flexible spending plans.
Employer-paid and supplemental life insurance.
Short- and long-term disability insurance available.
RTD Eco Pass for full-time employees; currently offered by the Colorado Convention Center.
Tuition reimbursement program.
Employee assistance program.