Exhibit and Visitor Operations Coordinator

The First Church of Christ, Scientist•Boston, MA

8h•$35 - $46•Onsite

About The Position

The Exhibit and Visitor Operations Coordinator supports the Plaza Activities department in delivering visitor experiences through the “How Do You See the World?” exhibit, the Mapparium, Church tours, and outdoor Plaza activities. The role performs the daily operational duties of the exhibit and supports the Exhibit Manager on larger projects, while providing administrative and project coordination for the department and helping plan and coordinate group and visitor engagement. The coordinator also performs Plaza Activities Associate duties in the exhibit and during tours of The Mother Church. The position supports exhibit content, maintenance, promotions, and budgets; monitors exhibits and follows up on operational needs; gathers visitor feedback; and cultivates relationships with vendors, internal partners, community organizations, and the press as directed. Administrative work includes executive-level support for the Exhibit Manager, coordination of schedules, projects, deadlines, correspondence, vendor work, inventory, partnerships, and ticket vendors, along with maintaining office and public spaces. The coordinator helps organize group visits and field trips, serves as an onsite contact or guide for groups, supports youth and community events, and assists with educational activities. The position also supports logistics for public events held on the Plaza, excluding events inside the church, and tracks projects through completion. The role requires a strong understanding of the Church’s mission and active engagement in furthering the cause of Christian Science. Membership in The Mother Church and Primary class instruction are required. This position is based in Boston, Massachusetts and works onsite five days per week. The pay range is $35.38–$45.99 per hour.

Requirements

College degree or equivalent work experience.
Experience in tourism, hospitality, operations, events, and/or project management.
Previous experience in hospitality, customer service, visitor engagement, teaching, public speaking, tour guiding, or a related public-facing role.
Active and demonstrable practice of Christian Science consistent with The Manual of The Mother Church.
Membership in The Mother Church and Primary class instruction.
Ability to discuss Christian Science, Mary Baker Eddy, and The Mother Church’s mission and offerings clearly, accurately, and respectfully with the public.
Strong verbal communication and public-speaking skills, including script memorization, clear speech, voice projection, and the ability to be understood by individuals and groups in large spaces.
Warmth, humility, professionalism, and sound judgment in public-facing settings.
Ability to work effectively as part of a team and receive coaching and feedback constructively.
Ability to interact respectfully with people of varied backgrounds, belief systems, nationalities, and cultures.
Reliability, punctuality, and ability to follow a regular work schedule.
Basic computer proficiency and ability to learn required systems, including a point-of-sale system.
Ability to handle monetary transactions accurately, including cash handling and basic math.
Ability to remain composed, adaptable, and service-oriented in changing circumstances.
Understanding and deep appreciation of The Mother Church, Mary Baker Eddy’s life and writings, and the history of the Christian Science movement.
Understanding of and appreciation for the mission and goals of The Mother Church and how it communicates with varied audiences.
Ability to anticipate project needs, discern work priorities, meet deadlines, and manage multiple projects and assignments with little or no supervision.
Strong organizational and time-management skills.
Excellent interpersonal skills in person and by phone, with a high level of professionalism.
Commitment to equity, inclusion, and respect for the diversity of visitors and business contacts.
Ability to work comfortably with Google tools including email, calendar, Docs, and Sheets, and Adobe Acrobat.
The position involves walking up and down stairs, standing for extended periods, carrying items up to 20 pounds comfortably, and sitting for long periods in an office environment.

Nice To Haves

Branch church or field work, including some experience speaking with the public about Christian Science.
Excellent verbal and written skills and a positive approach to learning, problem-solving, and new tasks.
Working knowledge of marketing, communications, public relations, museum studies, or a related field.
Familiarity with Church history, Christian Science history, and the architectural history of The Mother Church.
Familiarity with products and activities of The Christian Science Publishing Society, the Reading Room, and other Church offerings.
Ability to communicate effectively with visitors for whom English is a second language.
Fluency in more than one language.
Familiarity with the values and core beliefs of other Christian denominations and faith traditions.
Knowledge of workflow-management software and systems, including Scrum, Trello, Salesforce, MarketingCloud, Slack, and point-of-sale systems.

Responsibilities

Support the Plaza Activities and Exhibit Manager and department management team through administrative duties and project coordination.
Support the coordination of exhibit content, maintenance, promotions, and budgets for the “How Do You See the World?” experience.
Monitor exhibits, report issues, and follow through on actionable operational needs.
Curate and review exhibit content in partnership with the Plaza Activities and Exhibit Manager.
Assist with content development and engagement strategies for underserved markets.
Gather and respond to feedback about exhibit user experiences.
Coordinate requests to use publicly accessible first-floor spaces.
Maintain relationships with exhibit vendors and internal partners.
Fulfill requests and directives from the Plaza Activities and Exhibit Manager in partnership with the Christian Science Board of Directors.
Facilitate conversations with community partners and the press as directed by the Plaza Activities and Exhibit Manager.
Manage schedules, projects, deadlines, communications, and day-to-day office administration for the Exhibit Manager.
Coordinate vendor work within the exhibits in conjunction with the Office of the Chief Information Officer, and submit and track exhibit-related operational needs.
Help maintain inventory for third-party marketing partners and coordinate exhibit partnerships and third-party ticket vendors.
Coordinate responses to incoming correspondence with other departments as needed.
Help maintain clean and organized department office and break spaces, as well as public spaces in the churches and Publishing House.
Coordinate group visits and field trips, including communications, visit details, calendars, department documentation, Trello boards, point-of-sale system updates, and coordination with supporting staff.
Interact with groups onsite as a primary contact, group shepherd, or guide.
Support youth and community events and the creation and implementation of educational activities for groups.
Recommend opportunities for process improvements.
Support public Plaza event logistics, working primarily behind the scenes with the Assistant Manager, Plaza Activities: Operations & Communications.
Remain aware of Plaza activities and their potential impact on visitors and events, understanding the property’s roles as a Church home and business site.
Support the Plaza Activities liaison with Real Estate Planning and Operations, the Office of the Chief Information Officer, Broadcast & Multimedia Production Services, and The Mary Baker Eddy Library.
Track and shepherd multiple projects through completion, and independently complete smaller projects with little to no supervision.
Research and recommend department policy and procedure changes as needed.
Master and support the point-of-sale system, including system updates, data reporting, programming changes, and staff training.
Learn Plaza Activities Associate and Host duties to assist with staffing as needed.
Serve as a Plaza Activities Host and perform Plaza Activities Associate duties in the exhibit and during tours of The Mother Church as needed.
Continue learning about the history and significance of Mary Baker Eddy, her teachings, the Church she founded, and the Christian Science movement.
Correct misconceptions about Christian Science in a wise and Christian manner.
Perform other tasks as assigned.