Executive Technical Support Analyst
About The Position
This is an exciting position in which the prospective candidate will perform a key role in providing White Glove support for the technical needs of global company leaders, including the CEO, Chairperson, Board Members and the entire LL1 community. You will be responsible for diagnosing and mitigating issues for an entire suite of technologies: (Hardware) Cisco Conferencing equipment, iPhones, iPads, Dell Laptops, Mac laptops. (Software) Office 365, and Microsoft Teams. Typical Internet Browsers, etc. All within the context of the Ford environment. There will be ample opportunities to demonstrate soft and technical skill while providing personal support to the highest-ranking executives. The successful candidate will provide training to Executives and their Executive Admins. There will also be opportunities in supporting special events. Must be able to handle “under the gun” troubleshooting and issue mitigation while executive customers wait and watch.
Requirements
- Ability to handle "under the gun" troubleshooting and issue mitigation while executive customers wait and watch.
Responsibilities
- Provide White Glove support for the technical needs of global company leaders, including the CEO, Chairperson, Board Members and the entire LL1 community.
- Diagnose and mitigate issues for a suite of technologies including Cisco Conferencing equipment, iPhones, iPads, Dell Laptops, Mac laptops, Office 365, Microsoft Teams, and Internet Browsers within the Ford environment.
- Provide personal support to the highest-ranking executives.
- Provide training to Executives and their Executive Admins.
- Support special events.
- Handle "under the gun" troubleshooting and issue mitigation while executive customers wait and watch.
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What This Job Offers
Job Type
Full-time
Career Level
Executive
Education Level
No Education Listed
