Executive Technical Support Analyst

Ford Motor • Dearborn, MI

4d • Hybrid

About The Position

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves? This is an exciting position in which the prospective candidate will perform a key role in providing White Glove support for the technical needs of global company leaders, including the CEO, Chairperson, Board Members and the entire LL1 community. You will be responsible for diagnosing and mitigating issues for an entire suite of technologies: (Hardware) Cisco Conferencing equipment, iPhones, iPads, Dell Laptops, Mac laptops. (Software) Office 365, and Microsoft Teams. Typical Internet Browsers, etc. All within the context of the Ford environment. There will be ample opportunities to demonstrate soft and technical skill while providing personal support to the highest-ranking executives. The successful candidate will provide training to Executives and their Executive Admins. There will also be opportunities in supporting special events. Must be able to handle “under the gun” troubleshooting and issue mitigation while executive customers wait and watch.

Requirements

• Bachelor's degree in a relevant technical or computer related field OR a combination of education and experience
• 3+ years of hands-on technical support experience in Office Suite, Cisco products, Windows or OS operating systems.
• 3+ years high level technical experience in troubleshooting, repairing, building, installing computers, iOS devices, or networking infrastructure.
• Excellent communications skills. In person, phone, video conference, email and text/IM communications are all a nearly daily occurrence with customers and collaborators.
• Experience with various Industry Standard MDM’s (JAMF, ABM, Mobile Iron, etc).
• Experience with script writing (Powershell, VBA, Javascript).
• Experience with Citrix VDI, Microsoft Windows, and Apple OS systems at high levels.
• Understanding and Copilot and other LLM's
• Microsoft Intune
• Exposure to network devices, routers, firewalls, and switches.

Responsibilities

• Collaborate, along with the Executive Support team, with Exchange, Mobility, Security, Digital Worker, Global Client Teams.
• Collaborate with other Executive Technology Office teams to support the specific needs of the Executive Conferencing Team and the Office of Chairperson and Chief Executive Officer as needed.
• Provide appropriate technical and operational input to the ever-changing needs of our customers and environment, with the goal of providing the best support possible to the Executive Community.
• Work with the team and our Customers to ensure the safety and security of our customers equipment and data at every opportunity.
• Work with vendors, support, and engineering teams to troubleshoot infrastructure, hardware, and application issues.
• Support implementations, upgrades and enhancements, patch deployments and bug fixes through the lifecycle of deployed hardware and software.
• Demonstrate proficiency with the Office Suite.
• Support incident handling, problem resolution, change management and continuous improvement of procedures and processes.

Benefits

• Immediate medical, dental, and prescription drug coverage
• Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Vehicle discount program for employees and family members, and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive