About The Position

The Executive Team Leader Overnight Inbound Operations leads the store’s inbound and General Merchandise operations, ensuring merchandise is safely and efficiently unloaded, sorted, stocked, and organized so that sales-floor areas are ready at store opening and product is available for guests. The role manages Team Leaders and team members, plans workload and schedules, and uses business, guest, financial, and team metrics to address gaps and achieve sales and operational goals. It also contributes to a guest-first service culture and total-store profitability. The position includes responsibility for talent planning and recruitment, team development and performance management, safety and compliance, store security and merchandise protection, and responding to store or offsite emergencies. The role regularly assumes store-level Leader on Duty responsibilities during assigned shifts. Work takes place in a fast-moving, physically active retail environment and requires a flexible schedule that may include nights, weekends, holidays, closing shifts, and peak shopping periods.

Requirements

  • A four-year degree or equivalent experience.
  • Strong interpersonal and communication skills.
  • Strong business acumen.
  • Comfort managing teams through ambiguity.
  • Ability to manage conflict, lead, and hold others accountable.
  • Strong cognitive skills, including problem analysis, decision-making, and financial and quantitative analysis.
  • Ability to relate well to and interact with all levels of the organization.
  • Ability to learn and adapt to evolving technology needs.
  • Ability to manage workload and prioritize tasks independently.
  • Ability to access all areas of the building to respond to guest or team member issues and interpret instructions, reports, and information.
  • Ability to scan, handle, and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 44 pounds.
  • Ability to accurately handle cash register operations as needed and climb up and down ladders as needed.
  • Flexible work schedule, including nights, weekends, and holidays; reliable and prompt attendance.
  • Comfort working in a fast-moving, highly active, and physically demanding role requiring teamwork, flexibility, and creative problem solving.

Responsibilities

  • Deliver guest experience commitments and hold Team Leaders accountable for exceptional guest experiences through accountability, development, training, and recognition.
  • Review guest, financial, and team metrics to identify gaps, set priorities, and lead actions that improve results and the guest experience.
  • Partner across teams and lead a service culture that prioritizes guest experience; model, train, and coach Team Leaders on service expectations.
  • Drive total-store sales and demonstrate how the team contributes to store profitability.
  • Safely and efficiently unload merchandise trailers and prepare products for merchandising on the sales floor.
  • Build and manage a team of operations experts, ensuring accuracy and efficiency in inbound processes, including sorting, stocking, and organizing and storing reserve product.
  • Develop workload strategies and use planning tools to complete scheduled workload and have areas guest-ready at store opening.
  • Create scheduling plans with Team Leaders based on monthly and weekly workload and guest traffic.
  • Manage General Merchandise backroom and sales-floor areas; review reporting, identify gaps, and develop plans to resolve issues.
  • Ensure products are available for purchase and provide a consistent guest experience.
  • Plan, manage, and follow up on organizational and operational changes.
  • Anticipate staffing needs, manage talent planning, and recruit team members and leaders.
  • Establish clear expectations and a culture of accountability through performance management.
  • Promote inclusivity by valuing diverse voices and approaches and creating equitable experiences.
  • Model and lead ethical conduct, safety, and compliance; hold others accountable to these commitments.
  • Develop the department’s safety culture by modeling and recognizing safe behaviors, identifying and correcting hazards, ensuring safety expectations are followed, assisting with incident response, and reporting and investigating injuries accurately and promptly.
  • Lead in-store security culture through deterrence, response, and resolution, and lead merchandise protection strategies across the store, including ordering, storage, and application as directed by best practices.
  • Lead execution of onboarding, learning, and required training best practices; close skill gaps through development, coaching, and team interactions.
  • As a key carrier, implement safe and secure training and processes and address store and offsite emergency and compliance needs.
  • Regularly assume store-level Leader on Duty responsibilities during assigned shifts.
  • Perform other duties based on business needs.
  • Access all areas of the building to respond to guest or team member issues; interpret instructions, reports, and information; handle cash register operations as needed; and climb ladders as needed.

Benefits

  • Eligible team members and dependents may receive comprehensive health benefits and programs, which may include medical, vision, dental, and life insurance.
  • 401(k).
  • Employee discount.
  • Short-term disability.
  • Long-term disability.
  • Paid sick leave.
  • Paid national holidays.
  • Paid vacation.
  • Financial, education, and well-being benefits and programs.
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