About The Position

The Executive Team Leader GM & Grocery leads General Merchandise and Food Sales operations, including Food & Beverage, food services where applicable, and the processes that keep products in stock, fresh, accurately priced, signed, and food safe. The role drives total store sales and profitability, leads fulfillment work where applicable, and manages teams responsible for operational execution and guest experience. The position includes planning and overseeing workload, assessing performance and reporting, resolving operational gaps, and developing team members and leaders. The schedule must align with guest and business needs and may include early mornings, evenings, overnight shifts, weekends, and holidays.

Requirements

  • A four-year degree or equivalent experience.
  • Strong interest in and knowledge of the Food & Beverage business.
  • Strong interpersonal and communication skills.
  • Strong business acumen.
  • Comfort with ambiguity.
  • Ability to manage conflict, lead, and hold others accountable.
  • Ability to relate well to and interact with all levels of the organization.
  • Strong cognitive skills, including problem analysis, decision-making, and financial and quantitative analysis.
  • Ability to learn and adapt to current technology needs.
  • Ability to manage workload and prioritize tasks independently.
  • Ability to access all areas of the building to respond to guest or team member issues.
  • Ability to interpret instructions, reports, and information.
  • Ability to scan, handle, and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 40 pounds.
  • Ability to accurately handle cash register operations.
  • Ability to climb up and down ladders.
  • Flexible work schedule, including nights, weekends, and holidays, and regular attendance.
  • Ability to work a schedule aligned to guest and business needs, including early morning, evening, and overnight shifts and weekends.

Responsibilities

  • Drive total store sales and understand how the departments and team contribute to store profitability.
  • Manage Food & Beverage, food services where applicable, inbound, outbound, replenishment, inventory accuracy, presentation, pricing, and promotional signing processes for General Merchandise areas.
  • Manage a team of operations, accuracy, and efficiency experts.
  • Lead pick, pack, and ship fulfillment work where applicable, ensuring orders are fulfilled accurately and efficiently and guest promise times are met.
  • Develop strategies and use workload-planning tools to complete scheduled work and maintain guest-ready conditions.
  • Conduct regular team check-ins to ensure tasks and workload are completed.
  • Manage General Merchandise backroom and sales floor areas; review reporting, identify gaps, and develop plans to resolve them.
  • Oversee General Merchandise Team Leaders’ workload planning, including transitions, revisions, and sales plans.
  • Lead the Fulfillment team to drive fulfillment sales and meet guest commitments.
  • Train, validate, and coach the team on food safety standards and cleaning routines.
  • Lead an efficient operation that supports the sales culture.
  • Oversee Food & Beverage Team Leaders’ workload planning, including transitions, revisions, sales plans, sampling, and promotions.
  • Create a guest-focused culture and deliver store sales goals.
  • Assess competitors and use guest insights and feedback to drive business and make the store a destination of choice.
  • Ensure products are in stock, fresh, available, food safe, and accurately priced and signed, with minimal disruption to guests.
  • Assess General Merchandise and Food & Beverage backroom and sales floor areas; walk Food & Beverage standards and review reporting to identify priorities and gaps.
  • Plan, lead, and follow up on organizational and operational change.
  • Anticipate and identify changes in store trends.
  • Develop and coach team members to elevate their skills and expertise.
  • Establish accountability through clear expectations and performance management; develop, coach, and train the team; anticipate staffing needs; talent-plan and recruit for both long- and short-term needs.
  • Provide service and a shopping experience that meets guest needs.
  • Demonstrate ethical conduct, safety, and compliance, and hold the team accountable to the same standards.
  • As a key carrier, follow safe and secure training and processes.
  • Address store needs, including emergencies and regulatory visits.
  • Perform other duties based on business needs.

Benefits

  • Eligible team members and dependents may receive comprehensive health benefits, which may include medical, vision, dental, and life insurance.
  • 401(k).
  • Employee discount.
  • Short-term disability.
  • Long-term disability.
  • Paid sick leave.
  • Paid national holidays.
  • Paid vacation.
  • Financial, education, and well-being benefits.
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