Executive Experience & Support Analyst

Versant•Englewood Cliffs, NJ

11h•$85,000 - $105,000•Onsite

About The Position

As an Executive Support Analyst, you will be a dedicated technology partner to VERSANT’s senior leaders, delivering high-touch, white-glove support that enables focus, productivity, and confidence in every interaction with workplace technology. This role sits within the Executive Experience function and is intentionally different from traditional help desk or enterprise IT support. You will own the end-to-end technology experience for assigned executives and their executive assistants, proactively managing environments, resolving issues quickly and discreetly, and anticipating needs before they become disruptions. You will operate in high-visibility, time-sensitive situations, often engaging directly with leadership during critical meetings, travel, and events. Success in this role requires technical depth, calm execution under pressure, exceptional communication, and an unwavering commitment to professionalism and confidentiality.

Requirements

5+ years of progressive IT support experience, including direct executive or senior leadership support in high-visibility or mission-critical environments
Strong hands-on experience supporting Windows and macOS endpoint environments
Deep working knowledge of Microsoft 365 and enterprise collaboration tools such as Slack and Zoom
Proven ability to troubleshoot and resolve complex issues across: End-user hardware and operating systems, Mobile devices and MDM-managed environments, Networking fundamentals, Audio/visual and conferencing technologies
Experience supporting executive meetings, events, and live collaboration, including rapid on-site and remote troubleshooting
Familiarity with ITSM tools and structured incident and request management practices
Exceptional discretion, judgment, and professionalism when handling confidential information
Clear, confident communication skills with the ability to explain technical issues to non-technical audiences

Nice To Haves

Background in executive experience or white-glove support roles, rather than general enterprise IT
Proven ability to build trusted relationships with senior leaders and executive assistants
Strong anticipation and problem-prevention mindset, with a focus on reliability over reaction
Comfort operating independently while coordinating effectively with engineering, workplace, and vendor teams
Experience supporting enterprise A/V systems and executive collaboration spaces
Calm, composed presence in high-pressure or time-critical situations
Genuine interest in delivering exceptional executive technology experiences and continuously raising the bar.

Responsibilities

Own the end-to-end technology experience for assigned executives and their executive assistants.
Proactively manage environments, resolving issues quickly and discreetly, and anticipating needs before they become disruptions.
Operate in high-visibility, time-sensitive situations, often engaging directly with leadership during critical meetings, travel, and events.
Maintain accurate documentation and lifecycle management for executive devices and environments.
Provide after-hours support and limited travel as required to support executive needs.